[Remote] Change Analyst (ROPS)

Note: The job is a remote job and is open to candidates in USA. DaVita Kidney Care is a leading organization in the healthcare sector, focused on improving patient care. They are seeking a Change Analyst within Revenue Operations to manage the people side of change for key initiatives, ensuring effective communication and adoption of system updates and process changes.

Responsibilities

• Drive awareness and understanding for change management across Team Kinetic and ROPS
• Align change management strategies with projects
• Lead "Teammate Readiness" calls and workshops to prepare teammates and leaders for upcoming milestones
• Analyze engagement survey responses and feedback to identify themes, resistance, or areas where teammates need more support
• Advise leadership on rollout timing to minimize teammate disruption
• Create and distribute targeted email communications for various phases of project rollouts (e.g., pilot, general release, system updates/patches)
• Facilitate the review of communication content with leadership and stakeholders to ensure accuracy before distribution
• Customize messaging for different audiences, such as leadership pre-reads versus pilot user instructions
• Create "feature highlight" emails to educate frontline staff on new system automations and capabilities
• Create and maintain workspaces to house change and project materials
• Organize and lead meetings for "Change Champions" to support peer-to-peer adoption
• Work closely with Stakeholders, Product/IT leaders, and Project teams to drive forward change and long term adoption success
• Facilitate status meetings, post-deployment feedback sessions, and readiness workshops

Skills

• Excellent written and verbal communication skills
• Ability to interpret survey data and feedback to adjust change strategies
• Ability to manage multiple competing priorities and timelines
• Experience collaborating with leadership and cross-functional teams to align goals
• Highly motivated, agile teammate who drives forward initiatives in a fast paced, fluid environment
• 4 year degree in Communication or related degree
• Prosci Change Management certification
• Background in project management
• Background in revenue operations

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Company Overview

Company H1B Sponsorship