[Remote] Customer Support Consultant - Reference Labs

Note: The job is a remote job and is open to candidates in USA. IDEXX is an innovation leader in the veterinary diagnostics industry, seeking a Customer Support Consultant to serve as the direct line between the company and its customers. This role involves resolving customer inquiries and providing lab test results while maintaining high standards of customer service in a fast-paced virtual environment.

Responsibilities

• Act as the liaison between customers and the IDEXX laboratories
• Answer customer questions and quickly and effectively resolve issues
• Provide and clarify lab test results
• Coordinate follow-up tests on samples
• Help coordinate the pickup and delivery of samples

Skills

• Fluent in both French and English
• Highly motivated, goal-oriented, and a strong collaborator
• Proven track record of providing extraordinary customer service
• Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment
• Strong computer and technical skills
• Master problem solver with fine attention to detail
• Strong organizational skills in a multi-tasking environment
• Ability to learn quickly and apply skills and abilities to a variety of customer interactions
• Superb listening and communication (verbal and written) skills
• Strong interpersonal skills with the ability to establish rapport quickly
• Ability to be on the phone for 8 hours a day in a quiet workspace or office
• Availability by telephone, voicemail, email, and Teams Microsoft messaging during scheduled business hours
• High-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload)
• Schedule flexibility to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating basis
• Reliable and dependable attendance
• Associate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline or equivalent combination of education and experience

Benefits

• Eligible for annual bonus
• Health / Dental / Vision Benefits

Company Overview

Company H1B Sponsorship