[Remote] Local Marketing Coordinator

Note: The job is a remote job and is open to candidates in USA. Location3 is a fully remote digital marketing agency founded in 1999, focused on helping enterprise and multi-location brands improve performance through scalable, data-driven marketing solutions. The Local Marketing Coordinator will support Local Marketing Managers by assisting franchisees with LOCALACT questions, providing education, and ensuring effective communication across teams.

Responsibilities

• Support Local Marketing Managers by assisting franchisees with LOCALACT questions, follow ups, and education
• Participate in scheduled calls and outreach focused on explaining performance results and next steps already defined by the Manager
• Help franchisees understand LOCALACT dashboards, reports, and basic paid and organic performance metrics
• Reinforce campaign updates, recommendations, and action items provided by the Local Marketing Manager
• Support onboarding, enrollment, walkthroughs, and ongoing platform education for LOCALACT users
• Answer common questions related to performance data, reports, budgets, and platform functionality
• Monitor conversations for confusion, friction, or unresolved issues and flag them for the Manager
• Escalate complex, sensitive, or high-risk situations to the Local Marketing Manager or Client Services Manager
• Create, update, and manage Zendesk tickets related to advisor interactions and follow ups
• Document conversations, questions, and outcomes to ensure continuity across teams
• Provide overflow call coverage when Local Marketing Managers reach capacity
• Follow established playbooks, processes, and service standards to ensure consistent support
• Contribute feedback to improve advisor resources, FAQs, and training materials

Skills

• 1-3 years of experience in customer support, client services, marketing support, or a related role
• Comfort explaining basic performance data and marketing concepts in clear, simple language
• Functional understanding of local marketing and digital performance metrics
• Strong listening skills and attention to detail
• Ability to follow direction, reinforce recommendations, and stay within defined role boundaries
• Comfort working in a phone heavy, fast paced environment with changing priorities
• Strong documentation habits and reliability in follow through
• Professional, calm communication style

Benefits

• Medical
• Dental
• Vision
• A matching 401(k)
• Wellbeing stipends
• Remote work support

Company Overview