[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Renovation Brands is a company focused on creating design-rich home improvement product offerings via Ecommerce. They are seeking a reliable and organized Customer Service Representative to support customers by delivering a professional and positive experience through effective communication and follow-through.

Responsibilities

• Support customers Remotely across phone, email, and other communication channels while delivering a consistent, professional experience
• Monitor, manage, and respond to inbound requests in a timely manner, ensuring follow-ups with customers and vendors are completed as needed
• Own customer cases from initial contact through resolution, maintaining accuracy and attention to detail throughout the process
• Communicate clearly and professionally, ensuring information provided to customers is accurate and aligned with company standards
• Act as a liaison between customers, vendors, and internal teams to resolve post-sale questions or issues
• Adapt to changing priorities and workflows while maintaining expected service levels
• Meet established phone service-level expectations (90% SLA) and consistently achieve individual Customer Service performance metrics
• Learn and accurately communicate product and order-related information to assist customers effectively
• Work collaboratively with the Customer Service team to ensure coverage, consistency, and customer satisfaction
• Follow established processes and contribute feedback when opportunities for improvement are identified

Skills

• Reliable and highly organized
• Excellent customer service fundamentals
• Comfort working in a fast-paced Remote environment
• Ability to quickly learn detailed product and process information
• Clear communication skills
• Strong attention to detail
• Customer-first mindset
• Support customers Remotely across phone, email, and other communication channels
• Monitor, manage, and respond to inbound requests in a timely manner
• Own customer cases from initial contact through resolution
• Communicate clearly and professionally
• Act as a liaison between customers, vendors, and internal teams
• Adapt to changing priorities and workflows
• Meet established phone service-level expectations (90% SLA)
• Learn and accurately communicate product and order-related information
• Work collaboratively with the Customer Service team
• Follow established processes and contribute feedback
• Prior customer service experience, preferably in a retail, e-commerce, or Remote call center environment
• Excellent written and verbal communication skills
• Comfort working in a performance-driven environment
• Ability to manage multiple tasks and prioritize effectively
• Solid attention to detail and follow-through
• Ability to remain calm, professional, and solution-focused
• Willingness and ability to learn product information, systems, and processes quickly
• Reliable attendance and schedule flexibility to support rotating shifts
• Coachable mindset with openness to feedback
• Experience in home improvement or cabinetry

Benefits

• Medical, Dental, and Vision plans
• 401(k) Safe Harbor Plan with 4% employer match dollar for dollar
• Paid vacation allocated by position, and numerous paid holidays
• Paid Parental Leave
• Paid Sick Days (based on applicable state laws)
• Employee Discount program across all brands at a price of 10%-20% above cost
• Voluntary Life Insurance & Disability Insurance
• Voluntary Accident & Critical Illness Insurance
• Employee Referral Program w/Monetary Bonus
• Discounts through LifeMart

Company Overview