Help Desk Associate (Hybrid)

Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. They are seeking a Help Desk Associate to provide tech support for both remote and on-site staff, ensuring integrity and confidentiality while managing IT assets and enhancing user experience.

Responsibilities

• Working a Hybrid schedule that changes based on business needs and on-call rotation
• Provide end-user support on Windows, macOS, Google Meets & other supported systems and applications
• Maintain and support conference room technology, including regular equipment health checks and providing on-site technical assistance for high-priority meetings and corporate events
• Facilitate the technical onboarding of new hires, ensuring all accounts, hardware, and software are provisioned and ready for their first day
• Manage the lifecycle of IT assets, including the issuance, receipt, and inventory tracking of hardware and peripherals
• Develop and update Knowledge Base Articles (KBAs) to promote user self-service and improve first-contact resolution rates
• Identify opportunities to automate processes to eliminate repetitive tasks and increase overall service desk efficiency
• Provide multi-channel technical support (phone, email, chat) as the primary point of contact for resolving hardware, software, and network issues
• Provision and deploy workstations from initial imaging to final delivery, ensuring all systems meet security standards and are pre-configured with necessary software
• Serve as a critical link in the escalation chain, identifying high-priority or systemic issues and ensuring they are promptly transitioned to the appropriate engineering teams or leadership
• Facilitate IT asset shipments by receiving and processing equipment deliveries, which includes the physical ability to lift and relocate packages up to 40 lbs as needed for inventory organization
• Travel to the Chicago office for training

Skills

• 1+ years support experience
• Basic networking troubleshooting capabilities
• Exceptional interpersonal and communication skills
• Experience in developing knowledge base articles or step-by-step guides
• Experience with SCCM, Absolute, Jamf, ServiceNow, or Atlassian Jira
• Knowledge of PowerShell
• Associates degree
• Team leadership experience is a plus

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

Company Overview