Bilingual Customer Service Representative L1-2 Gas Svs. (Spanish, Mandarin or Cantonese)
Con Edison is a major utility company in New York, and they are seeking a Bilingual Customer Service Representative to support their Gas Engineering Customer Engagement section. The CSR will act as a liaison between the company and its customers, scheduling appointments and handling inquiries related to gas service line inspections and natural gas detector installations.
Responsibilities
- Required to work Full-Time as a Customer Service Representative
- Must be fluent in one of the following languages: Spanish, Mandarin or Cantonese
- Ability to work a hybrid remote work schedule based on company's need
- Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems
- Proactively make calls to customers and schedule appointments for SLI and NGD using various systems
- Receive calls from customers and provide first call resolution on SLI and NGD issues using various systems to complete research on an issue
- Perform a high volume of administrative work pertaining to job records
- Route SLI work to area Planners and Supervisors using various systems
- Provide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection/installations, etc) on the work completed using various systems
- Utilize various internal and external systems to reconcile any discrepancies regarding records
- Research and resolve billing issues related to fines for failure to complete inspections
- Driver's license preferred
Skills
- Must be fluent in one of the following languages: Spanish, Mandarin or Cantonese
- Ability to work a hybrid remote work schedule based on company's need
- Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems
- Proactively make calls to customers and schedule appointments for SLI and NGD using various systems
- Receive calls from customers and provide first call resolution on SLI and NGD issues using various systems to complete research on an issue
- Perform a high volume of administrative work pertaining to job records
- Route SLI work to area Planners and Supervisors using various systems
- Provide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection/installations, etc) on the work completed using various systems
- Utilize various internal and external systems to reconcile any discrepancies regarding records
- Research and resolve billing issues related to fines for failure to complete inspections
- High School Diploma/GED
- Competency in Microsoft Excel, Word, and Outlook Required
- Well organized, detail oriented and flexible to handle multiple assignments
- Demonstrate a high level of accuracy, even under pressure
- Excellent interpersonal and telephone skills
- Demonstrate good customer service skills
- Must be proficient in English and one of the following languages: Spanish, Mandarin or Cantonese
- Driver's License preferred
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
Company Overview