Implementation Specialist
ZOLL Cardiac Management Solutions is dedicated to improving patient outcomes through innovative technologies. The Implementation Specialist is responsible for developing and executing effective training plans for clients, ensuring they can successfully use ZOLL products in their operations.
Responsibilities
- Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration
- Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process
- Coordinate with support and product team to resolve customer issues during implementation process
- Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products
- Act as a training and product resource for other members of the ZOLL team
- Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience
- Work toward client success as an effective team member
Skills
- 1-3 years 2+ years Emergency Medical Services experience and/or training required
- Experience and understanding of training adults, associated learning challenges, and how to overcome them required
- Experience as an administrator or end user of the ZOLL RescueNet application or ZOLL Billing preferred
- Experience implementing new software/technology preferred
- Experience working with Microsoft SQL preferred
- Bachelors, Associates, or professional certification resulting in broad knowledge of a field related to the job, such as emergency medicine, Primary or Secondary PSAP Work, etc. preferred
- Completion of an industry recognized basic public safety telecommunicator course that covers all topics included in APCO ANS 3.103.2.2015 -Minimum Training Standards for Public Safety Telecommunicators preferred
- Current or former EMS practitioner at either the ALS or BLS Level preferred
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