Operations Business Analyst (West Coast)

WR Immigration is a global immigration firm known for its innovation and high-touch legal services. They are seeking a highly organized Operations Business Analyst to support the firm’s Operations and Global teams, acting as an operational bridge between attorneys, global vendors, and clients while focusing on process improvement and data analysis.

Responsibilities

• Support operational projects aimed at improving processes, efficiency and workflow across teams, including accounting, legal and tech functions
• Assist in developing and maintaining standardized processes and documentation
• Help coordinate cross-functional initiatives involving legal teams, global vendors, and operations
• Assist with project management reporting and stakeholder communications. Track project progress and follow up on deliverables
• Provide administrative and coordination support to the Operations leadership team
• Support scheduling, prioritization, and execution of key operational initiatives
• Prepare both client and internal-facing reports, presentations, and business reviews
• Help manage global vendor relationships, contracts, and internal documentation
• Work closely with internal legal teams and global vendors in multiple countries to clarify billing questions and correct data issues
• Assisting with the review, and organization of billing-related data for timely submission to our accounting team
• Supporting the identification and resolution of billing discrepancies and data issues
• Assisting with reconciliation of legal team time, fees, and related billing data
• Run regular reports and follow up on missing or unclear billing information
• Maintaining organized billing records and documentation

Skills

• Bachelor's Degree (Accounting, Business, or related field preferred)
• Foundational understanding of accounting principles and/or data analytics
• Strong written and verbal communication skills with both internal stakeholders and clients
• Excellent attention to detail and organizational skills
• Comfort working with spreadsheets and basic business systems
• Comfort working with IT systems and a desire to use them to improve processes
• Professional demeanor and willingness to learn in a fast-paced environment
• High level of professionalism, discretion, and confidentiality
• Coursework or Internship experience related to accounting operations or data analytics, academic, or entry-level exposure to billing, accounting, or audit
• Strong Excel skills
• Interest in global professional services, legal immigration, or accounting operations environments and a willingness to work with people from many countries and cultures
• Experience supporting leadership or working in an executive support capacity in team-based or client-facing roles
• Familiarity with process improvement or operations-focused roles

Benefits

• Paid time off and paid holidays
• Medical, dental, vision, and life insurance coverage
• Health savings and flexible spending accounts to help offset healthcare and dependent care expenses
• Multiple retirement plan options (401k & Roth 401k)
• Access to an employee assistance program

Company Overview