Associate Director, Capability Building, Value & Access Training

About the position Work Your Magic with us! Start your next chapter and join EMD Serono. Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: The Associate Director, Capability Building, Value & Access (Commercial) is responsible for the design, development, and implementation of learning solutions that enhance the skills, knowledge, and behaviors of all Value & Access customer-facing roles—with the goal of driving highly impactful customer engagements that will have measurable business impact. This role leads the creation of world-class onboarding programs, product launches, live and virtual learning experiences, and continuous knowledge and skill-building initiatives that elevate field performance. The Associate Director identifies capability gaps, designs scalable learning interventions, and partners cross-functionally to ensure alignment with business priorities. The role requires expertise in adult learning, performance consulting, instructional design, and digital delivery methods, as well as exceptional project management, time management, facilitation and communication skills.

Responsibilities

• Build Continuous Capability
• Conduct needs assessments and performance analyses
• Create scalable learning solutions tied to business priorities
• Use field insight, data, and stakeholder input to keep capability building relevant
• Drive Launch and Product Training
• In collaboration with your counterparts, adapt and/or develop training on product, disease, access environment, and customer engagement skills
• Translate brand strategy and access strategy into practical field learning
• Lead launch readiness capability initiatives
• Support training delivery at national and regional meetings
• Lead Onboarding and Field Readiness
• Design and deliver cross-portfolio new hire onboarding and certification programs
• Facilitate live and virtual learning experiences
• Provide readiness feedback to managers and field trainers
• Ensure Operational Excellence and Compliance
• Lead Medical, Legal, Regulatory review for training materials
• Ensure training meets compliance standards
• Track participation and maintain training documentation
• Support budget and resource planning for training initiatives
• Partner Across the Business
• Collaborate across multiple stakeholders, including Field Leaders, Marketing, Medical, other brand-specific training colleagues, HR, and vendors
• Lead cross-functional training projects and timelines
• Manage external partners supporting content and delivery
• Adapt global learning for U.S. field use when applicable
• Other duties as assigned

Requirements

• Basic Requirements
• Bachelor’s degree with minimum 5 years of commercial experience, or Master’s degree with minimum 3 years of commercial experience
• Demonstrated experience in commercial training, learning design, or field enablement.
• Core Skills
• Strong project and program management
• Excellent facilitation and communication skills
• Ability to influence without formal authority
• Experience designing commercial learning programs
• Digital learning and PowerPoint proficiency
• Product launch readiness experience
• Working knowledge of MLR and compliance processes
• This job description is intended to provide a general overview of the role and is not an exhaustive list of all responsibilities and duties associated with the position

Nice-to-haves

• Preferred Experience
• 3+ years of experience in value & access within pharma / biotech company
• Demonstrated understanding of the U.S. specialty or biotech commercial business environment, including how payers, PBMs, specialty pharmacy, wholesalers, IDNs, or other organized customer groups engage with pharmaceutical manufacturers
• Commercial field training program design
• Strong facilitation and presentation skills
• Ability to translate complex scientific content and the business environment into practical learning
• Vendor and agency management
• Ability to communicate openly and share information to foster trust while encouraging constructive debate, making informed decisions, and ensuring shared commitment to outcomes.
• Demonstrated willingness to take risks and stand up for what is right while prioritizing the needs and experiences of customers and patients in all decisions.
• Commitment to setting and reaching ambitious goals and setting high standards while acting in the best interest of the company and taking initiative to drive results.
• Uphold ethical standards and being honest in all interactions.
• Ability to streamlining processes to focus on what matters and creates impact and acting quickly to adapt to changes.
• Demonstrated ability to embrace new ideas, challenge the status quo, and seek innovative solutions while valuing diverse perspectives and treating others with respect and dignity.

Benefits

• Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites.

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