Experienced Principal Data Scientist – Customer Intelligence Expertise in Experience Management

Are you a seasoned data scientist with a passion for driving business outcomes through data-driven insights? Do you have a knack for storytelling and communicating complex concepts to both academic and business audiences? If so, we invite you to join blithequark's Advisory Team as a Principal Data Scientist, where you'll have the opportunity to leverage your expertise in customer intelligence to help the world's best brands deliver exceptional frontline experiences. At blithequark, we're not just a software company – we're the creators and stewards of the Experience Management category, serving over 18,000 clients globally. Our mission is to bring humanity, connection, and empathy back to business, and we're looking for talented individuals like you to help us achieve this vision.

About blithequark

blithequark is a global leader in Experience Management, empowering organizations to deliver exceptional frontline experiences, build high-performing teams, and design products people love. Our software is used by the world's best brands to drive business outcomes, and our Advisory Team is instrumental in ensuring our clients derive maximum insight, action, and value from our services and products. As a Principal Data Scientist within our client-facing data science team, you'll work closely with other members of the Advisory Team and the larger client-facing Data Science team to help our customers improve how they treat their customers and/or employees, and drive better business outcomes. You'll have the opportunity to develop new ways to solve client problems using data science methods, and share your insights with key stakeholders to drive impact.

Key Responsibilities

As a Principal Data Scientist, you'll be responsible for:

• Answering client business questions using data science methods and tools, and ideating on potential approaches to solve complex problems
• Delivering actionable and insightful presentations to key customers undergirded by predictive, explanatory, and/or descriptive analyses
• Building relationships with key clients and internal counterparts, and collaborating with leaders across different functions to develop and execute multidisciplinary solutions
• Contributing to ongoing improvements in data science methods, tools, visualizations, and ways of working that compellingly provide key insights
• Collaborating with the Product team to provide real-world scalable client insights that shape the Product roadmap

Essential Qualifications

To be successful in this role, you'll need:

• A graduate degree in a technical field, such as statistics, data science, analytics, mathematics, or social science
• 10+ years of experience delivering data-driven insights to stakeholders, with a strong background in data science and analytics
• 10+ years of experience wrangling data focused on human-centered business problems
• 4+ years of hands-on coding experience in R
• A solid understanding of rigorous research methodology, including survey design and experimental design
• 4+ years of work experience as a client-facing data scientist or analytical consultant
• Demonstrated history of working successfully with external/internal clients, with strong data science project work and impact
• Strong writing and presentation skills, with the ability to communicate complex concepts in a clear, concise, and compelling composition
• Ability to build trusted, peer relationships with clients, and communicate effectively to both highly academic and business (non-academic) audiences

Preferred Qualifications

While not required, the following qualifications would be a plus:

• Experience working in a fast-paced, dynamic environment with multiple stakeholders and priorities
• Strong understanding of machine learning and deep learning techniques
• Experience with data visualization tools, such as Tableau or Power BI
• Familiarity with cloud-based data platforms, such as AWS or Azure
• Experience with agile development methodologies and version control systems, such as Git

What We Offer

As a Principal Data Scientist at blithequark, you'll have the opportunity to:

• Work with a talented team of data scientists and analysts to drive business outcomes and improve customer experiences
• Develop new ways to solve complex problems using data science methods and share your insights with key stakeholders
• Collaborate with leaders across different functions to develop and execute multidisciplinary solutions
• Contribute to ongoing improvements in data science methods, tools, visualizations, and ways of working
• Work on a wide range of projects, from data visualization and machine learning to statistical modeling and data mining
• Enjoy a competitive salary, performance bonuses, and generous savings fund match
• Participate in a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan
• Enjoy a dynamic and collaborative work environment, with opportunities for growth and

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