Customer Service Representative – Night & Weekend Shift (Full‑Time) – Seller Operations & Contact Center Specialist at Skillastra

--- Welcome to Flexoraq – Where Live Experiences Meet Exceptional Service At Jobspirex , we power the live‑event marketplace, connecting fans with the moments that matter most. From concerts and theater productions to sports championships and exclusive festivals, our platform enables millions of enthusiasts to secure tickets and enjoy unforgettable experiences. Our success hinges on the dedication of a passionate team that delivers elite service to both the sellers who list tickets and the avid customers who purchase them. We are expanding our Contact Center and are seeking an enthusiastic, detail‑oriented Customer Service Representative to join our night and weekend crew. If you thrive in a fast‑paced environment, love solving problems, and are excited about the live‑event industry, this role offers the perfect blend of challenge and growth. Position Overview – What You’ll Do at Remotiuma As a Seller Operations Associate (Contact Center Representative) , you will be the voice of Skillvoraq for our valued sellers and customers. Your primary mission is to manage transactions, resolve inquiries, and ensure every interaction reflects the high‑standard service that defines our brand. Core Responsibilities Customer & Seller Communications: Answer inbound calls and respond to emails covering a wide spectrum of event‑related and order‑specific questions. Issue Diagnosis & Resolution: Proactively identify potential order complications, investigate root causes, and provide fair, constructive solutions. Order Management: Navigate the order queue, monitor open and pending tickets, and confirm timely action from sellers. Relationship Building: Foster positive relationships with sellers beyond traditional support duties, acting as a trusted advisor. Continuous Learning: Participate in ongoing training sessions, absorb industry knowledge, and contribute ideas that improve team performance. Performance Tracking: Document interactions accurately, adhere to service level agreements (SLAs), and report trends to help refine Nexpatha processes. Career Path – Your First 180 Days at Worknovaq First 30 Days – Foundations & Orientation Complete comprehensive new‑hire orientation to understand Hirecrafto’s platform, culture, and the live‑event ecosystem. Learn the mechanics of ticket marketplaces, including pricing models, seller onboarding, and buyer expectations. Develop critical thinking skills to anticipate order issues and suggest preventative measures. Days 31‑60 – Building Proficiency Investigate instances where the customer experience is impacted, pinpoint responsibility, and resolve issues with empathy and fairness. Handle day‑to‑day seller interactions that extend beyond standard support, such as best‑practice guidance and workflow optimization. Prioritize and manage the order queue, ensuring high‑urgency items receive immediate attention. Days 61‑90 – Expanding Influence Engage in skill‑enhancement workshops to deepen product knowledge and communication techniques. Lead inbound seller calls covering a broad range of topics, from ticket listing concerns to payment reconciliations. Monitor pending orders, collaborating with sellers to achieve timely confirmations and prevent bottlenecks. Days 91‑180 – Mastery & Leadership Take ownership of complex cases, mentor newer teammates, and champion process improvements. Contribute to team‑wide goals by sharing insights, participating in performance reviews, and suggesting automation opportunities. Build a reputation as a go‑to expert for both sellers and internal stakeholders. Essential Qualifications – What You Must Bring Communication Excellence: Clear, concise verbal and written communication skills with a polished phone etiquette. Attention to Detail: Ability to accurately document interactions, follow procedures, and spot anomalies in order data. Customer‑Centric Mindset: Proven track record of problem‑solving, decisive decision‑making, and delivering resolutions that exceed expectations. Interest in Live Events: Genuine enthusiasm for concerts, sports, theater, or festivals, coupled with a willingness to stay abreast of industry trends. Organizational Skills: Capacity to juggle multiple tickets, calls, and tasks while meeting service level commitments. Technical Aptitude: Comfortable navigating ticketing platforms, CRM tools, and basic office software (e.g., Microsoft Office, Google Workspace). Preferred Qualifications – Ways to Stand Out Prior experience in a contact‑center, customer‑service, or seller‑support role, especially within e‑commerce or ticketing. Familiarity with ticket marketplaces, inventory management, or event‑ticket procurement processes. Experience using Zendesk, Salesforce Service Cloud, or similar ticketing systems. Demonstrated ability to thrive in hybrid or shift‑based environments, including nights and weekends. Multilingual capabilities, particularly Spanish or French, to support a diverse seller base. Key Skills & Competencies for Success Empathy & Apply tot his job Apply To this Job