Content Moderator

Location: 100% remote within the U.S. (any U.S. time zone) Classification: Full-time, non-exempt employee Pay Range: $17.29 to $23.75 per hour Welcome to Miaplaza! Miaplaza’s vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum and online high school where all students can be successful. Our K-8 platforms include Miacademy, Always Icecream, and Clever Dragons, and our 9-12 options include MiaPrep and MiaPrep Online High School. A Day in the Role As a Content Moderator, you'll join our high-volume team, reviewing over 500 student posts per hour during our typical season. This rate is much higher during peak seasons. You'll be a trusted guide for students as they develop valuable social skills, while ensuring our online community is both safe and supportive. From nicknames and statuses to articles and videos, you'll decide what goes live and what goes back to the student for revisions. You thrive when asked to interpret the "gray area" understanding there is rarely a clear right or wrong answer when moderating student content. ▶️ Check out a Day in the life of a Content Moderator!

Key Responsibilities

• Champion a safe, positive, and engaging community by reviewing student posts (~500 hourly)
• Identify nuanced posts by students that may not be directly addressed in content guidelines
• Decode and interpret hidden messages or meanings in student communication
• Provide prompt, kid-friendly, and encouraging responses to student inquiries
• Empower students with clear, age-appropriate explanations of moderation decisions
• Make swift, thoughtful decisions to uphold community standards
• Stay current on trends to connect meaningfully with students
• Collaborate to refine policies and enhance the community experience
• Commit to excellence through accurate documentation and continuous growth

What we are looking for

• Naturally builds rapport and offers thoughtful guidance
• Dedicated to student safety
• Resilient and positive in challenging situations
• Excellent written and verbal communication skills
• Balances efficiency with kid-friendly coaching
• Strong problem-solving abilities and sound judgment
• Exceptional attention to detail
• Outstanding interpersonal and communication skills
• Embraces a growth mindset and values constructive feedback
• Proven ability to work independently, manage schedules, and meet deadlines
• Experience in a content moderation environment (bonus points, but not required!)

Requirements

• At least one year of work experience in any industry
• Access to a computer/laptop (camera preferred) with a reliable high-speed internet connection
• Strong proficiency with technology and aptitude to learn new technologies and processes quickly

The Schedule Miaplaza's content moderation operates 7 days a week from 6:00 am to 10:00 pm ET (3:00 am to 7:00 pm PT). Candidates from any U.S. time zone are welcome to apply.

• Content Moderators work four 8-hour shifts during the week and are required to work one 4-hour shift every weekend.
• Moderators must have evening availability on weekdays for full-time employment, training, and meetings.
• Holidays will be worked on rotation.

We are currently seeking candidates who are available to work:

• 2nd shift: 10:00 am to 6:00 pm ET (7:00 am to 3:00 pm PT)
• 3rd shift: 2:00 pm to 10:00 pm ET (11:00 am to 7:00 pm PT)
• Note: Work hours may change depending on team needs.

Compensation, Benefits & Perks The expected starting pay range is $17.29 to $23.75 per hour. Miaplaza's compensation philosophy ensures equity and competitiveness while taking into account the regional differences in living and labor costs. Specific rates will be provided during the hiring process and are aligned with market data as well as internal equity.

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more.
• All employees are eligible for a 401(k) retirement plan with employer match.
• Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.

We invite your family and friends to join our journey! All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children. ➡️ Learn more by visiting our careers page! Ready to apply? Join our team at Miaplaza! Start by submitting your application and resume. Our hiring process involves an assessment, followed by two or more interviews and a role-specific assignment. We're building an inclusive workplace where everyone belongs. As an equal opportunity employer and E-Verify participant, we welcome candidates from all backgrounds and experiences. We consider all qualified applicants regardless of race, color, religion, sex, orientation, gender identity, national origin, disability, veteran status, age, or arrest/conviction records in accordance with applicable laws. Need accommodations during the application process? Simply let us know before your assessment. We'll work with you to provide any necessary adjustments, including alternate versions of the assessment or assignment based on your needs. Links:

• Miacademy: https://parents.miacademy.co/
• Always Icecream: https://parents.always-icecream.com/
• Clever Dragons: https://parents.clever-dragons.com/
• MiaPrep: https://parents.miaprep.com/
• MiaPrep Online High School: https://miaprep.com/online-school/
• ▶️ Hear our CEO, Johannes Ziegler, discuss our company: https://tinyurl.com/miaplaza-CEO-video/
• ▶️ Check out a Day in the life of a Content Moderator: https://www.tiktok.com/@miaplazalearning/video/7607511848564428045
• ️ Careers page: https://careers.miaplaza.com/

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