Pharmacist (VISN Program Manager)

Summary

The VISN Clinical Contact Center (CCC) Pharmacy Program Manager works independently under the VISN CCC Director or designee and is responsible for the oversight of the pharmacy services within the VISN CCC. The VISN CCC Pharmacy Program Manager functions as part of the VISN CCC leadership team to accomplish the VA's mission, vision, and goals. Duties Help The VISN CCC Pharmacy Program Manager is responsible for the overall activities of pharmacists, pharmacy technicians, and unit support staff.

• Prepares projections and justifications for budget, personnel/workload, equipment and space requirements consistent with the continuously expanding services and roles of pharmacy.
• Oversees and manages the work of the VISN CCC Pharmacy Service Supervisor(s) and support staff to include review of leave requests, completion of job performance evaluations and competencies.
• Serves as a liaison between the VISN CCC Pharmacy Service, VISN CCC, VISN Leadership and the VISN Board of Directors or other governance structure.
• Presents reports and justifies requests to the VISN CCC Director, VISN CCC governance structure, VISN Pharmacy Executives and/or facilities serviced by the VISN CCC.
• Utilizes various techniques to eliminate waste in work processes with the goal of meeting established performance metrics.
• Performs quality control and facilitates performance improvement of pharmacy staffs work.
• Participates in meetings, conferences, and training programs relevant to the development and maintenance of the VISN CCC Pharmacy Service.
• Promotes employee professional development through continuing education programs.
• Assures that implementation of goals and projects set by the members of the management team and support staff are appropriate and carried out timely.
• Participates as preceptor of pharmacy students and residents for education pertaining to administrative issues and customer service, when applicable.
• Exhibits courtesy, cooperation, and respect in personal, telephone, and written interactions with Veterans, visitors, and staff.
• Adheres to secure processes by not allowing unauthorized access to the VISN CCC, patient records, or the medical center computer system.
• Responds to customer inquiries in a helpful and timely fashion.

Work Schedule: Monday - Friday, 7am - 3:30pm PST Virtual: This is a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Help Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements:

• United States Citizenship: Be a Citizen of the United States. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Pharmacists must be proficient in spoken and written English.
• Education: Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. Verification of approved degree programs may be obtained from the Accreditation Council for Pharmacy Education, 20 North Clark Street, Suite 2500, Chicago, Illinois [redacted]; phone: [redacted], or through their Web site at: http://www.acpe-accredit.org/. (NOTE: Prior to 2005 ACPE accredited both baccalaureate and Doctor of Pharmacy terminal degree program. Today the sole degree is Doctor of Pharmacy.) Graduates of foreign pharmacy degree programs meet the educational requirement if the graduate is able to provide proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification, which includes passing the Foreign Pharmacy Graduate Equivalency Examination (FPGEE) and the Test of English as a Foreign Language Internet-Based Test (TOEFL iBT).
• Licensure: Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia. The pharmacist must maintain current registration if this is a requirement for maintaining full, current, and unrestricted licensure.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Pharmacist GS-14 (VISN Program Manager)

• Experience: In addition to the GS-13 requirements, must have 1 year of experience equivalent to the next lower grade level.
• Demonstrated KSAs: Pharmacists assigned to this position must demonstrate the following knowledge, skills and abilities (KSAs):
• Skill in persuading others and gaining cooperation to accomplish goals.
• Ability to effectively communicate orally and in writing regarding complex clinical and technical issues.
• Skill in utilizing regulatory and quality standards to develop and implement operational programs.
• Skill in managing multiple people or programs.
• Skill in utilizing available resources to support the mission and goals of the organization.

Preferred Experience: Minimum 2 years VA Health Connect Clinical Contact Center experience. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional information During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Apply tot his job Apply To this Job