Senior Salesforce Administrator (Functional Lead)

About the position Note: This position is Hybrid to Pearl River, New York. We are seeking a hands-on Senior Salesforce Administrator to lead functional delivery across our Salesforce Sales Cloud environment and related sales enablement tools. This is a player–coach role for a strong declarative expert who thrives in evolving environments and brings structure, clarity, and discipline to complex systems. As part of the CRM Solutions team, you’ll partner with the SVP, Global CRM & Business Solutions to help prioritize initiatives, refine backlog, and elevate delivery standards - while remaining deeply engaged in advanced configuration and automation work. The ideal candidate demonstrates strong analytical thinking, expertise in process design, and the ability to solve complex problems with scalable solutions aligned to business workflows and strategic objectives. You will be comfortable diving into existing configurations, identifying improvement opportunities, and strengthening scalability, usability, and data integrity. In addition to owning advanced hands-on build work, you will oversee the quality and consistency of functional changes, guide other CRM Solutions team members, and ensure Salesforce delivery operates with clarity and accountability. Success in this role means reducing unnecessary complexity, improving automation reliability, raising functional standards, and ensuring Salesforce consistently delivers intuitive, reliable, and measurable value to the business.

Responsibilities

• Advanced Salesforce Configuration & Optimization Design, build, test, and deploy advanced declarative Salesforce solutions (including integrations)
• Translate business requirements and intake requests into scalable, maintainable solutions
• Refactor and improve existing configurations to enhance scalability, maintainability, and performance
• Develop structured, well-documented automation that reduces unnecessary complexity
• Evaluate downstream impacts to reporting, integrations, and user workflows
• Develop and enhance Salesforce reporting that translate CRM data into actionable insights
• Functional Delivery Oversight Serve as the senior declarative resource for Salesforce configuration and best practices
• Provide guidance and review oversight for CRM Solutions team members
• Lead execution across approved enhancements and support-driven work
• Define and reinforce configuration standards and documentation practices
• Conduct quality review of functional changes across the team prior to deployment
• Promote accountability and clarity in work allocation to ensure consistent performance

Requirements

• 5+ years of progressive Salesforce Sales Cloud administration experience in complex, evolving environments
• Salesforce Administrator certification required; advanced certifications (Advanced Administrator, Platform App Builder) strongly preferred
• Proven experience working with multiple business units and teams, including Sales, Client, and Operations
• Deep expertise in Flow (including complex logic and automation troubleshooting), validation rules, approval processes, and Salesforce data management
• Experience providing functional leadership to administrators or support resources in direct-report or matrixed environments, including quality review, workload coordination, and development guidance
• Strong attention to detail with a disciplined, organized approach to configuration, documentation, and releases
• Capable of delivering independently with sound judgment, while aligning closely with leadership direction and cross-functional priorities

Nice-to-haves

• Familiarity with sales enablement tools (e.g., LinkedIn Sales Navigator) and project management tools (e.g., Asana, Jira) a plus

Benefits

• AMS offers an extremely competitive benefits package inclusive of medical coverage, dental, vision, disability, 401k, paid time off, community engagement opportunities, great colleagues, and great learning opportunities.

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