Epic Care Everywhere/ECSA Systems Analyst

About the position This position supports both Epic’s Care Everywhere application and Epic Client Systems Administrator (ECSA) functions. As a Systems Analyst II, this individual provides intermediate-level system configuration, operational support, and maintenance activities related to interoperability and Epic infrastructure components. For Care Everywhere, the analyst assists with day‑to‑day data exchange operations, participates in troubleshooting interoperability issues, and supports ongoing regulatory and workflow requirements. For ECSA responsibilities, the analyst helps configure, monitor, and maintain Epic technologies such as InterConnect, FHIR/WebAPI endpoints, Blob Server, Epic Print Service, Business Continuity Access (BCA), and Web and Server Administration (WSSA). This role requires strong analytical skills, effective communication, and the ability to collaborate with senior analysts, technical teams, and operational stakeholders to ensure secure, reliable, and compliant interoperability solutions.

Responsibilities

• Perform operational support, maintenance, and intermediate-level configuration tasks in Epic’s Care Everywhere application.
• Participate in the analysis and resolution of interoperability issues, including external data exchange and provider communication challenges.
• Assist in maintaining provider directory accuracy and supporting compliance with applicable regulations.
• Gather requirements, prepare documentation, and assist in developing specifications for system enhancements.
• Contribute to the creation and execution of test plans for upgrades, new features, and regulatory updates.
• Participate in on‑call rotation as required and provide tier-two support for Care Everywhere incidents.
• Support configuration and routine maintenance of Epic infrastructure components including InterConnect, WebAPI, Blob Server, Epic Print Service, BCA, and WSSA.
• Assist in supporting APIs using Epic’s FHIR and HL7 standards to enable secure data exchange with internal and third‑party systems.
• Collaborate with clinical and business teams to understand workflows and participate in recommending interoperability solutions.
• Troubleshoot and resolve system issues of intermediate complexity to ensure performance and reliability.
• Support the implementation of security and compliance requirements for FHIR endpoints and Epic infrastructure.
• Collaborate with senior analysts and contribute to knowledge‑sharing, documentation, and continuous process improvement within the team.
• Communicate effectively with clients, colleagues, and external partners across both technical and non‑technical domains.
• Support compliance activities related to healthcare regulations, accreditation standards, and enterprise information security policies.
• May be required to travel to/from and work at various CHOP locations, including patient care areas, and attend mandatory certification training as assigned.

Requirements

• Bachelor's Degree - Required
• At least one (1) year experience working within a healthcare environment and within Information Systems. Required
• Foundational knowledge of Epic system administration, HL7, FHIR, and healthcare interoperability standards.
• Basic to intermediate familiarity with server administration concepts, APIs, and Epic Print Service.
• Understanding of security and compliance requirements such as HIPAA and general information security practices.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work independently on assigned tasks and collaborate effectively within a team.
• Solid documentation skills and attention to detail.
• Demonstrated commitment to learning and professional development.
• Excellent communication and teamwork skills. (Required proficiency)
• Intermediate critical thinking, problem-solving and troubleshooting skills. (Required proficiency)
• Proficient skills in Microsoft Office products. (Required proficiency)
• Basic ability to facilitate meetings (Required proficiency)
• Basic documentation skills (Required proficiency)

Nice-to-haves

• Bachelor's Degree Computer Science, IS, Business, or Healthcare - Preferred
• Epic certification(s) in Care Everywhere, Bridges, or applicable ECSA modules preferred
• At least two (2) years working within a healthcare environment and within Information Systems. Preferred
• Experience with Epic applications, interoperability, or healthcare data exchange preferred.

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