Process Improvement Specialist, Ops Eval, WWR&R
DescriptionAt Amazon Worldwide Returns & ReCommerce, (WWRR), we aspire to zero: zero cost of returns, zero waste, and zero defects.We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWRR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.In this role, you will support the testing, pilot, and full scale launch of a product initiatives for worldwide ReLo Operations. You will collaborate with product managers, software developers, program managers and operational partners to establish and execute pilot and launch plans, building and executing new standard operating procedures, and helping to manage the product feature backlog. This is an exciting opportunity to create and champion novel best practices, identify improvement opportunities, suggest strategies, and delight customers.Key job responsibilities
- Work closely with tech teams to support user acceptance testing (UAT) pre-launch
- Work closely with program management and operations teams to create test and launch plans
- Own stakeholder communication for pilot and launch status and metrics
- Problem-solve tool/user issues
- Manage stakeholder feature intake
- Bachelor's degree, or experience in an industry role
- Knowledge of and proficiency in Excel and SQL
- Experience in ownership of projects and communicating timelines and executing independently
- Experience analyzing data metrics
- Experience in problem solving and delivering results
- Experience communicating technical details verbally and in writing
- Knowledge of SQL and Excel at a moderate or advanced level
- Prior experience in a business or operations role