Curriculum Developer / Trainer

Description: Client First Technologies currently is seeking a Curriculum Developer / Trainer in support of our government customer. The Curriculum Developer / Trainer is responsible for designing, developing, and delivering training programs and instructional materials that support enterprise collaboration, productivity, and secure communication services. This role ensures that users, administrators, and support personnel have access to high-quality learning resources, clear technical documentation, and effective knowledge products that enable successful adoption and operational use of supported technologies. The Trainer works closely with engineering teams, service desk staff, program leadership, and stakeholders to translate complex technical concepts into accessible training content, user guides, knowledge base articles, and standard operating procedures. The position plays a key role in improving service outcomes through education, documentation, and continuous learning support. This role combines curriculum development expertise, instructional delivery, and advanced technical writing skills within a dynamic, enterprise IT environment. This is a full-time, remote position. CFT offers a full benefits package, a collaborative work environment and a strong company culture. Veterans and military spouses are encouraged to apply.

Responsibilities

• Design and develop comprehensive training curricula for enterprise collaboration and productivity platforms, including messaging, file sharing, communication, and compliance tools
• Deliver instructor-led training sessions, workshops, briefings, and virtual learning events for technical and non-technical audiences
• Develop and maintain high-quality training materials, including slide decks, job aids, quick reference guides, FAQs, and step-by-step user documentation
• Create and update knowledge management resources, including service desk knowledge base articles and end-user support content
• Produce and maintain standard operating procedures (SOPs) and process documentation to support consistent operational workflows and ticket resolution practices
• Collaborate with technical subject matter experts to ensure training content reflects current configurations, features, and best practices
• Support development of release communications, recurring training updates, and community-of-practice materials to promote awareness and adoption
• Tailor instructional content to multiple user roles, including administrators, service desk personnel, compliance teams, and general end users
• Evaluate training effectiveness through feedback, metrics, and continuous improvement initiatives
• Ensure all training and documentation products meet applicable accessibility and quality standards for enterprise delivery

Requirements:

Qualifications

• Bachelor’s degree in Instructional Design, Education, Information Technology, Communications, or a related field (or equivalent professional experience)
• Minimum of seven (7) years of experience developing and delivering technical training in an enterprise IT environment
• Demonstrated expertise in curriculum design, instructional development, and adult learning methodologies
• Strong technical writing skills, with experience producing clear, structured documentation such as SOPs, knowledge articles, training manuals, and user guides
• Experience supporting or training on Microsoft 365 collaboration tools, such as Exchange Online, Microsoft Teams, SharePoint Online, Entra ID B2B, and OneDrive for Business
• Familiarity with IT Service Management (ITSM) practices and the role of documentation in service desk and operational support environments
• Ability to translate complex technical topics into accessible learning materials for diverse audiences
• Proficiency with common content development tools (e.g., Microsoft PowerPoint, Word, SharePoint, learning management systems, and knowledge platforms) and video recording/editing tools (e.g., Adobe Premier or Camtasia)
• Excellent communication and presentation skills, with experience delivering training in both virtual and in-person formats
• Strong organizational skills and the ability to manage multiple documentation and training deliverables concurrently
• Ability to obtain and maintain the required background investigation and security clearance level appropriate to the role

Physical Demands

• Must be able to sit and stand for extended periods of time
• Occasional travel and overtime may be required

Required Clearances and Screenings

• This position is subject to a government background investigation and must meet eligibility for a position designated with Moderate Risk sensitivity
• Candidates with current Veterans Affairs (VA) Tier 2/Moderate Background Investigation or equivalent (e.g., DoD Tier 3/NACLC, Active Secret) are preferred

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