Experienced Bilingual Customer Care Representative – Global Live TV Streaming Platform
At arenaflex, we're revolutionizing the way people consume live TV streaming by offering a vast array of premium content and interactive features. As a rapidly growing company with a presence in the U.S., Canada, France, and Spain, we're seeking a talented and bi-lingual (Spanish and English) Customer Care representative to join our team. This role is a remote contractor position in the Dominican Republic, and we're committed to excellence through diversity, encouraging everyone to apply.
About arenaflex
arenaflex is a global live TV streaming platform that's pushing the boundaries of the industry's current TV model. Our mission is to provide the world's leading global live TV streaming platform with the greatest breadth of premium content and interactivity. With a growing technology center in Bangalore, India, we're developing strategic product and technology features for our global platform. We're not just a company; we're a community that's passionate about innovation, customer satisfaction, and excellence.
About the Role
We're seeking a resourceful and attentive individual who can deliver world-class support and build customer satisfaction and loyalty by handling all inquiries regarding arenaflex's service and customer subscriptions over the phone and online (via email and social media). As a Tier 2 Customer Care representative, you'll be expected to complete ongoing training to stay abreast of product, service, policy changes, and technical issues relevant to our users. Your primary goal will be to provide effective and timely resolution of a range of customer inquiries from billing, technical, and social media, striving for a one-call resolution of customer issues.
Key Responsibilities:
* Handle customer inquiries over the phone and online (via email and social media) regarding arenaflex's service and customer subscriptions
- Provide world-class support and build customer satisfaction and loyalty
- Complete ongoing training to stay abreast of product, service, policy changes, and technical issues relevant to our users
- Resolve customer inquiries from billing, technical, and social media in a timely and effective manner
- Strive for a one-call resolution of customer issues
- Collaborate with internal teams to resolve complex customer issues
Education and Technical Requirements:
* High school diploma or GED equivalent
- Ability to speak, read, and write professionally in both English and Spanish
- Experience handling advanced customer care contact contacts escalation from Tier 1 agents
- Experience with social media platforms, managing posts, and engagement
- Excellent interpersonal skills
- Ability to identify and meet customer's needs and requirements
- Exceptional phone and customer service skills
- Punctual, regular, and consistent attendance is required
Knowledge, Skills, and Abilities:
* Excellent telephone etiquette, verbal, and written communication skills
- Must be self-motivated with a demonstrated ability to work independently in a fast-paced environment
- Ability to establish and maintain effective relationships with customers
- Strong team and interpersonal relationship skills conducive to team development
- Ability to work independently, make judgment decisions, and demonstrate consistent follow-through
- Very strong written and verbal communication skills are required
- Exercises good judgment in decision-making to routinely deliver exceptional customer support at all times
Other Requirements:
* Must provide up-to-date computer/laptop (No Chromebook), and Reliable internet connection
- Must be available for the weekend (Saturday & Sunday) hours
- All Call Center representatives work on a shift basis, and as such will be required to periodically rotate shifts and regular days off
- All customer care representatives must be willing to work all shifts, overtime, holidays, and emergency shifts as required
What We Offer:
* Competitive compensation package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Access to cutting-edge technology and tools
- Flexible work arrangements, including remote work options
Why Join arenaflex?
At arenaflex, we're passionate about innovation, customer satisfaction, and excellence. We're committed to creating a workplace that's inclusive, diverse, and supportive. Our team is dedicated to delivering exceptional customer support, and we're looking for talented individuals who share our vision. If you're a motivated and customer-focused individual who is passionate about delivering world-class support, we encourage you to apply for this exciting opportunity.
How to Apply:
If you're a bi-lingual (Spanish and English) Customer Care representative with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex's website]. We can't wait to hear from you! Apply for this job