Customer Happiness Manager – Building Lasting Relationships and Driving Growth at arenaflex

At arenaflex, we're revolutionizing the future of education by providing immersive and hands-on learning experiences to thousands of children annually. As a Customer Happiness Manager, you'll play a pivotal role in nurturing our community of passionate families, building lasting relationships, and driving growth for our organization. If you're a purpose-driven, empathetic problem solver with a passion for education, we want to hear from you.

About arenaflex

arenaflex is a premier education startup that's making a significant impact in the lives of children and families. Our mission is to nurture young risk-takers, problem solvers, and empathetic leaders. With a strong presence in NYC and Boston, we're committed to providing high-quality educational experiences that inspire and empower the next generation. Join us on this exciting journey and be part of a team that's shaping the future of education.

Job Description

As a Customer Happiness Manager at arenaflex, you'll be responsible for building and maintaining strong relationships with our families, providing exceptional support, and driving growth for our organization. This is an entrepreneurial and proactive role that requires a unique blend of communication, problem-solving, and leadership skills. If you're passionate about education, customer service, and building lasting relationships, this could be the perfect opportunity for you.

Key Responsibilities

* Communicate with customers via phone, email, and chat to provide support and build lasting relationships

• Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling
• Nurture the community of arenaflex families through creative initiatives beyond regular communications, such as newsletters
• Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements
• Hire, train, and manage an additional team member to delegate the responsibilities above

Qualifications

* Empathetic problem solver with excellent written and verbal communication skills

• Skilled at building long-term relationships and proactive in improving processes
• Purposeful and driven, passionate about achieving results and making an impact
• Positive attitude, solution-oriented mindset, and accountability in commitments
• Open to feedback, continuously learning, and a team player who values empathy and compassion
• At least 5 years of experience in customer support or marketing
• Extensive experience in the NYC parenting or education market is a plus

Cultural Fit

We're searching for professionals who are not just skilled but also deeply align with our core values. At arenaflex, our 'Ways of Being' guide everything we do:

• We are purposeful in our actions, always asking "why" to cultivate inner motivation.
• We ask "how to make it work" before wondering "if it will be possible."
• Our decisions are grounded in data and logic.
• We are accountable and disciplined.
• We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth.
• We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses.
• We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion.

If these values speak to you, see how you align with our complete 'Ways of Being' at www.arenaflex.co/value.

Compensation and Benefits

* $70,000 - $87,000 annual salary

• Health, Dental, and Vision Benefits
• 401K + Matching Program
• PTO Program
• Paid Holidays

How to Apply

If you're a passionate and driven individual who's committed to making a difference in the lives of children and families, we want to hear from you. Please share your resume and your response to the below prompt to: [insert email]

• Describe the skills and experience you bring that align with the requirements of this position and would contribute to your success in the role.

We're an equal opportunity employer and welcome applications from diverse candidates. Join our team and be part of a movement that's shaping the future of education.

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