Account Developer
About the position Staples is business to business. You’re what binds us together. This is a Hybrid role with a FOUR day (Mon-Th) in-office expectation at our Lewisville, TX office. Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. Join a dynamic team at Staples as an Account Developer and play a pivotal role in winning back and retaining valued customers. In this high-velocity inside sales position, you’ll use best-in-class technology and a strategic approach to engage businesses, uncover their needs, and deliver tailored solutions. This role is part of a team and does not have assigned accounts. You will leverage a prioritized customer insights tool to engage and sell to contacts across the entire standard and low touch customer segment. Staples is committed to fostering growth, innovation, and career development, making this an excellent opportunity for those who thrive in a fast-paced environment and are passionate about helping customers succeed.
Responsibilities
- Engage declining accounts remotely via phone, video, and digital channels to drive customer win-back/retention
- Analyze customer trends and feedback to target the right contacts and solutions.
- Meet weekly and monthly sales targets and KPIs set by sales leadership.
- Consistently achieve activity goals, including outbound calls, sell time, and live contacts.
- Provide outstanding service by resolving inquiries and ensuring customer satisfaction.
- Utilize CRM software to manage interactions and maintain accurate sales records.
- Leverage internal partnerships with sales specialists and customer service teams to drive growth.
- Negotiate pricing and craft value-added proposals to meet customer needs.
- Participate in training to enhance sales skills and product knowledge.
- Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal & pricing.
- Oversee pricing negotiations and influences on the spot pricing decisions in order to cultivate seamless customer experience.
Requirements
- A strong drive to win and a proactive approach to sales challenges.
- Excellent communication skills and active listening abilities.
- Proven resilience and the ability to learn from setbacks.
- Strong organizational and time management skills.
- Ability to sell company values, services, and program features remotely.
- Experience building and nurturing customer relationships.
- Adaptability to thrive in a fast-paced, team-oriented environment.
- Coachability and openness to feedback for professional growth.
- Solution-oriented mindset and self-starter attitude.
- Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
- Sales process delivery experience and digital selling agility.
- High school diploma.
- 2+ years of experience in sales, customer service, or sales support.
- Proficiency with MS Word, Outlook, Excel, and PowerPoint.
- Strong communication and organizational skills.
- Experience with business-to-business sales processes.
Nice-to-haves
- Bachelor’s degree
- Industry knowledge is a plus.
Benefits
- Inclusive culture with associate-led Business Resource Groups.
- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday).
- Opportunities for ongoing training, skill development, and career advancement.
- Supportive team environment focused on collaboration and innovation.
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