Outbound Engagement Representative – Healthcare (SDR Background Preferred)

About MedWatchers MedWatchers delivers high-impact, data-driven clinical solutions that help patients achieve better health outcomes through improved medication use. We partner with health plans, PBMs, and healthcare organizations to support patients in accessing and adhering to their prescribed medications. Our team of pharmacists and outreach specialists supports patients across all U.S. time zones in more than 30 languages and dialects. By combining clinical expertise with compassionate outreach, we help improve patient health outcomes while reducing overall healthcare costs.

About the Role

MedWatchers is hiring high-energy outbound engagement representatives to join our growing Utah office. This role is ideal for professionals with Sales Development Representative (SDR), BDR, or outbound sales experience who enjoy high-volume calling and performance-driven environments. Instead of selling products, you will use your outbound communication skills to engage health plan members and help them get their medications filled and stay on therapy. Your work directly supports patient health and helps ensure members receive the medications and care they need. If you thrive in fast-paced environments, enjoy hitting daily outreach targets, and want to apply your skills in a mission-driven healthcare role, we would love to meet you. Compensation & Earnings Potential

• On-Target Earnings (OTE): $65,000 annually
• Top 25% of performers earn $76,000+
• Uncapped performance incentives

This role rewards individuals who enjoy high activity levels, strong performance metrics, and exceeding daily goals.

What You'll Do

• Conduct high-volume outbound calls to health plan members regarding their medications
• Help patients connect with pharmacy services and fill their prescriptions
• Engage members using clear, professional, and compassionate communication
• Handle occasional inbound calls from members needing assistance
• Work with multiple technology platforms to manage outreach and documentation
• Meet and exceed daily outreach, engagement, and quality targets
• Maintain strict compliance with HIPAA and patient privacy requirements

Who Thrives in This Role This role is ideal for individuals who:

• Enjoy outbound calling and high daily activity
• Have experience as an SDR, BDR, outbound sales rep, or call center representative
• Are motivated by performance-based incentives
• Communicate clearly and confidently with people over the phone
• Want to apply their communication skills in healthcare rather than traditional sales
• Many of our top performers previously worked in sales development or outbound sales roles.

Qualifications

Preferred:

• SDR, BDR, outbound sales, or outbound call center experience
• Strong communication and interpersonal skills
• Ability to manage a high volume of calls while maintaining quality
• Basic proficiency with Microsoft Office (Excel, Outlook, Teams)
• Strong reliability and attendance record
• Ability to work both independently and collaboratively within a team

Healthcare experience is not required. We provide training.

Benefits

• Uncapped performance incentive program
• Paid training
• Paid break time
• Medical, Dental, and Vision insurance
• 401(k) with company matching
• Paid time off and holidays
• Flexible scheduling options
• Employee discount programs
• Student loan repayment assistance

Work Location Training for this position begins in-office in Draper, Utah. After meeting the required productivity, attendance, and quality assurance metrics, employees may become eligible to transition to a remote work schedule. Application Requirements (Important) Please follow these steps when submitting your application:

• Email your resume to [email protected],
• Attach your resume, and
• Use this subject line format: First Name Last Name – Utah (Example: Jane Doe – Utah)

Resumes must be sent to this email address to be considered. Applications submitted elsewhere will not be reviewed. Learn More www.medwatchers.com Apply tot his job Apply To this Job