Experienced Customer Service Representative – Delivering Exceptional Experiences at arenaflex

Job Summary:

Join the arenaflex team as an Experienced Customer Service Representative, where you will play a vital role in delivering exceptional experiences to our customers. As a key member of our customer service team, you will be responsible for providing top-notch service to our customers, handling orders, and ensuring that every interaction with arenaflex is memorable and satisfying. If you are passionate about delivering exceptional customer experiences, have excellent communication skills, and are eager to learn and grow, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading provider of innovative solutions and services, dedicated to making a positive impact on our customers' lives. Our mission is to deliver exceptional experiences that exceed our customers' expectations, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a member of our team, you will have the opportunity to work with a talented and diverse group of professionals who share our passion for delivering exceptional customer experiences.

Key Responsibilities:

* Provide exceptional customer service to our customers, handling orders, and resolving any issues or concerns in a timely and professional manner

• Operate all equipment, including computers, telephones, and other machinery, to efficiently process orders and manage customer interactions
• Stock ingredients from delivery areas to storage, work areas, and walk-in coolers, ensuring that our inventory is always up-to-date and accurate
• Prepare products, including pizzas, sides, and beverages, to meet customer demands and quality standards
• Receive and process telephone orders, taking inventory and completing associated paperwork to ensure accuracy and efficiency
• Clean equipment and facilities daily, maintaining a clean and safe work environment for our customers and team members
• Collaborate with other team members to achieve sales goals, improve customer satisfaction, and enhance the overall customer experience

Training and Development:

* Receive comprehensive training and orientation on the job, including product knowledge, customer service skills, and equipment operation

• Participate in ongoing training and development programs to enhance your skills and knowledge, ensuring that you are always up-to-date on the latest products, services, and best practices

Essential Functions and Skills:

* Ability to comprehend and give correct written instructions, as well as communicate verbally with customers and co-workers to process orders both over the phone and in person

• Verbal, writing, and telephone skills to take and process orders, with accuracy and efficiency
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator as needed
• Must be able to make correct monetary change and handle cash transactions accurately
• Ability to work in a fast-paced environment, with multiple tasks and priorities, and maintain a high level of productivity and efficiency

Work Conditions:

* Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks

• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas, with sudden changes in temperature
• Fumes from food odors, exposure to cornmeal dust, and hot surfaces/tools from over 500 degrees or higher
• Cramped quarters, including walk-in coolers, with limited space and movement
• Standing for most tasks, with walking surfaces including ceramic tile "bricks" with linoleum in some food process areas
• Height of work surfaces is between 36" and 48", with occasional reaching above 72" to turn on/off oven controls, change prices on signs, and lift and lower objects to and from shelves
• Frequent and forceful use of forearms and wrists when shaping pizza dough, and frequent and/or forceful pinching when assembling cardboard pizza boxes

Physical Demands:

* Lifting bulk product deliveries, weighing up to 50 pounds, with dimensions of up to 3' x 1.5', and stacking onto shelves up to 72" high

• Carrying large cans, weighing 3 pounds, 7 ounces, from the workstation to storage shelves, and occasionally carrying pizza sauce weighing 30 pounds from the storage room to the front of the store
• Pushing trays, which are placed on dollies, with a stack of trays on a dolly approximately 24"-30" and requiring a force of up to 7.5 pounds to push
• Climbing stairs or navigating a ladder to change prices on signs, wash walls, perform maintenance, and occasionally navigating five or more flights of stairs during delivery of product

Machine, Tools, Equipment, and Work Aids:

* Utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel to perform tasks and responsibilities

Additional Information:

* All information will be kept confidential according to EEO guidelines

• arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion in the workplace

How to Apply:

If you are passionate about delivering exceptional customer experiences and have the skills and qualifications to excel in this role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Apply for this job