Experienced Customer Service Representative – On-Call, Part Time
Join arenaflex in delivering exceptional customer experiences and making a difference in the lives of our clients and their customers. Are you a customer service enthusiast with a passion for delivering top-notch support? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative to join our Remedy On-Call team, providing 24/7 support to our clients and their customers.
About arenaflex
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our Remedy On-Call product is designed to streamline customer service and appointment scheduling for physician practices, allowing them to focus on what matters most – delivering exceptional patient care. As a Customer Service Representative on our team, you'll play a critical role in delivering exceptional customer experiences and helping our clients achieve their goals.
Key Responsibilities
As a Customer Service Representative on our Remedy On-Call team, you'll be responsible for:
- Answering incoming client calls, taking messages, and verifying all information is accurate
- Scheduling patient appointments as requested
- Dispatching calls to the appropriate medical practice following proper protocol
- Representing our clients professionally and providing courteous service during incoming calls
- Utilizing critical thinking and problem-solving skills to address client issues in the most efficient way possible
How You'll Perform Your Essential Functions
* 80% of your work will be performed via real-time/live conversations with clients via telephone and chat
- All work will be performed via computer, using various software programs, including Google suite of products, Salesforce CRM, JIRA ticketing system, and Office Practicum EHR
- Telephone will be used in all client interactions
Requirements
To succeed in this role, you'll need:
- Excellent communication skills, including written and speaking skills
- Ability to work independently and/or with a team
- Attention to detailed information on computer screen
- Ability to correctly spell medical terminology
- Ability to multitask and be flexible
- Active listening skills – strong proficiency
- Strong computer skills
- Ability to type 35-40 wpm
- The ability to work a flexible schedule, including weekends and holidays
Education and Certifications
* High school or equivalent (preferred)
Additional Requirements
This is a work-from-home position that requires:
- High-speed internet connection
- Computer Requirements:
+ CPU: Intel i3 or AMD Equivalent (Dual Core Minimum) + RAM: 8GB + Storage: 100+ GB + Internet Connection: 100+ Megabits Per Second + Operating System: Windows 8.1 or Greater + Video and Sound: HD Webcam and Headset with Microphone + Wired headset
Supervisory Responsibilities
* None
Work Environment and Physical Demands
* A quiet workspace is required, with a secure, quiet distraction-free environment without any conflicting responsibilities during your scheduled work shift
- Computer and telephone required to perform duties
- Lifting requirements of no more than five pounds
- This is a fully remote position
Core Values
arenaflex is committed to hiring individuals who embody our company's performance-based culture, as defined by our Core Values:
- We are Clinician First
- Pediatric Care is our Home
- We Deliver on our Commitments
- Our Success is Based on Results
- We Believe in the Power of Teams
Benefits
Our Remedy On-Call team members enjoy a variety of benefits, including:
- 401(k) with company match
- Paid Sick Time
- Company Wellness Program
- Employee Assistance Program
- Employee Recognition Program
- Voluntary Pet Insurance
Equal Employment Opportunity Statement
arenaflex is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including, but not limited to:
- Veteran status
- Uniform service member status
- Race
- Color
- Ancestry
- Pregnancy, childbirth, and related medical conditions
- National origin
- Non-job-related handicap or disability
- Creed
- Religion
- Sex
- Sexual orientation
- National origin
- Age (18 and over) – (40 or over)
- Physical or mental disability
- Predisposing genetic characteristics
- Military status
- Marital status
- Protected action
- Concerted activity
- Any other protected class under federal, state, or local law
Americans with Disabilities Act Statement
arenaflex is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.
Salary
$13.00 / hour If you're a customer service enthusiast with a passion for delivering exceptional support, we want to hear from you! Apply now to join our Remedy On-Call team and make a difference in the lives of our clients and their customers. Apply for this job