Experienced Home-Based Connect Customer Service Specialist - Fully Remote Opportunity at arenaflex
Job Title:
Experienced Home-Based Connect Customer Service Specialist - Fully Remote Opportunity at arenaflex
Job Summary:
Join arenaflex's dynamic team as a Home-Based Connect Customer Service Specialist - Fully Remote! This exciting opportunity offers a competitive salary and the chance to work in a fully remote setting with an immediate start. As a key member of the arenaflex Connect team, you will be responsible for providing responsive and professional customer support to community providers, students, and university staff, while also growing the Connect provider network. If you have a strong skillset in customer service, technical troubleshooting, and communication, we encourage you to apply for this role.
About arenaflex:
arenaflex is a leading organization in the mental health care industry, dedicated to improving access to quality care. Our team is passionate about delivering exceptional customer service and creating a supportive work environment. As a Home-Based Connect Customer Service Specialist, you will be part of a dynamic team that is committed to making a positive impact in the lives of our community providers, students, and university staff.
Key Responsibilities:
As a Home-Based Connect Customer Service Specialist, you will be responsible for the following key areas: ### Customer Support
- Manage and triage customer support questions via email and phone, ensuring timely, professional, and empathetic responses.
- Address and resolve inquiries related to the arenaflex Connect software platform, including troubleshooting technical issues and providing guidance for users.
- Assist providers and students with navigating the platform, completing profiles, and utilizing its features effectively.
### Provider Recruitment and Engagement
- Actively recruit prospective community providers, educating them on the benefits of joining the arenaflex Connect platform and the premium subscription services.
- Conduct targeted and general provider recruitment campaigns via email and phone.
- Assist providers with onboarding for the Flexible Credits program, answering questions, addressing concerns, and ensuring timely and accurate completion of enrollment requirements.
### Administrative and Operational Support
- Maintain and update the Number Tracking Spreadsheet to ensure accuracy and consistency in data.
- Regular and timely verification of licensure status of new providers and providers with license renewals, including updating of information into CRM and email marketing tools for appropriate follow-up, both directly and supported by AI tools.
- Regularly update provider licensure information and add supervisor details for associate licenses.
- Manage premium subscription features, including provider setup, payment processing, and other administrative tasks.
- Oversee email marketing efforts, including sending bulk emails and maintaining accurate provider lists in marketing tools.
- Consult with internal team members to address complex or unclear inquiries.
### Communication and Coordination
- Respond to inbound calls and provide solutions or escalate inquiries as needed.
- Coordinate recruitment email campaigns and ensure consistent communication with the provider network.
### Compliance and Reporting
- Access and handle PHI (Protected Health Information) in accordance with company policies when managing complaints, facilitating follow-ups, and completing procedural reviews or data analysis.
### Other Duties as Assigned
- Take on additional projects or responsibilities to support the arenaflex Connect team and mission.
Requirements:
* High School Diploma or equivalent.
- 1+ years of experience in customer service, with a preference for candidates familiar with behavioral health licensure credentials.
- Strong verbal and written communication skills, with the ability to troubleshoot and resolve software platform or profile issues.
- Experience supporting customers using a software service and comfort with technical troubleshooting and guidance.
- Exceptional organizational skills and attention to detail, ensuring accuracy in tasks and data management.
- Proficiency in Google Workspace and Microsoft Office.
- Proficiency incorporating AI tools into work processes.
- Demonstrated ability to work both independently and collaboratively in a team-oriented environment.
- A work schedule that allows for timely responsiveness to providers within 24-48 business hours and licensure verification within 48-72 business hours.
- A strong belief in and commitment to the mission of improving mental health care access.
What We Offer:
* Competitive salary
- Fully remote work environment
- Opportunity to work with a dynamic team
- Professional development and growth opportunities
- Comprehensive benefits package
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual with a passion for improving mental health care access, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!
arenaflex is an Equal Opportunity Employer.
We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different. Apply for this job