Experienced Customer Care Pharmacy Technician - FULLY REMOTE POSITION FOR DFW TX RESIDENTS

At arenaflex, we're dedicated to providing exceptional customer care and support to our valued clients. As a Customer Care Pharmacy Technician, you'll play a vital role in ensuring that our customers receive the highest level of service and satisfaction. If you're passionate about delivering outstanding customer experiences and have a strong background in pharmacy services, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, committed to improving the lives of our customers and communities. With a strong focus on customer care and satisfaction, we're constantly seeking talented individuals who share our passion for delivering exceptional service. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Job Summary

We're seeking an experienced Customer Care Pharmacy Technician to join our team, providing exceptional customer service and support to our clients. As a remote employee, you'll be responsible for handling customer inquiries, resolving issues, and ensuring that all calls are handled promptly, efficiently, and accurately. If you're a detail-oriented, organized, and customer-focused individual with a strong background in pharmacy services, we encourage you to apply.

Responsibilities

As a Customer Care Pharmacy Technician, your primary responsibilities will include:

• Handling customer inquiries and resolving issues in a timely and professional manner
• Providing accurate and helpful information about products and services
• Maintaining accurate records of customer interactions and transactions
• Meeting customer satisfaction targets and performance goals as set by your supervisor
• Handling medium to large call volumes on a consistent basis
• Responding to customers via phone or internet
• Generating faxes and emails
• Updating requested doctors to POC lists
• Updating requested formulary changes
• Setting up and updating new clinics for the VA
• Assisting Account Managers with new pharmacy USM detainee RX program
• Medical claim questions
• Contacting jail facilities to get verification on inmates
• USMS support (eligibility, PA's, and record changes)
• Clarifying information on formulary for the VA
• Handling prior authorizations from VA Pharmacy and rejections from retail pharmacy
• Training of new staff
• Performing other job-related duties as assigned

Requirements

To be successful in this role, you'll need:

• Active TX Pharmacy Technician Certification (CPhT) required at hire
• High school graduate or equivalent required
• One to three years of related experience in a pharmacy environment or pharmacy customer service center
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to speak, read, and write in English fluently; bilingual (Spanish) a plus

Preferred Qualifications

* Knowledge of pharmacy services and Federal section healthcare

• Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles
• Experience with prior authorizations and formulary changes
• Familiarity with USMS and VA Pharmacy systems

Work Environment

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our work environment is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable, with adequate lighting and temperature.

Benefits

As an arenaflex employee, you'll enjoy:

• Competitive hourly rate ($21.00 to $23.00 per hour, DOE)
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development
• Flexible work arrangements and remote work options

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to providing equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. Apply for this job