CRM Business Analyst Tester

Job Description

CRM Business Analyst – Tester Job description At Avanade, we help organizations unlock the full value of Microsoft technology to create better experiences for their customers. By combining deep Microsoft expertise with strong consulting capability, we deliver solutions that are both innovative and practical — and we help our people grow along the way. As Microsoft’s #1 partner, Avanade offers you the opportunity to build your career in Business Applications, working on real‑world Dynamics 365 implementations alongside experienced consultants, architects, and delivery teams. Come build what matters. Come join us As a CRM Tester (Analyst) within our Business Applications – Customer Engagement practice, you’ll play a key role in ensuring the quality and reliability of Microsoft Dynamics 365 CRM solutions delivered to our clients. In this role, you’ll work closely with Test Leads, Functional Architects, and Business Analysts to design, execute, and manage functional testing activities across agile project lifecycles. You’ll help translate user stories and functional designs into effective test scenarios, execute test scripts during sprint testing, and partner with technical and functional teams to identify, triage, and resolve defects. This is an excellent opportunity for someone early in their consulting career who is detail‑oriented, eager to learn, and passionate about delivering high‑quality CRM solutions. Together we do what matters. Key responsibilities

• Test design and preparation
• Review user stories and functional design documentation to understand business and system requirements
• Design clear, comprehensive test scenarios and test cases using Azure DevOps
• Collaborate with Test Leads and functional team members to ensure test coverage aligns with requirements

Test execution and defect management

• Execute functional test scripts during sprint and regression testing cycles
• Log defects clearly and accurately in Azure DevOps
• Participate in defect triage sessions with functional and technical teams
• Retest resolved defects and validate fixes
• Test tracking and reporting
• Maintain test execution status and defect tracking in Azure DevOps
• Support test reporting and provide visibility into test progress and quality risks

Qualification

Qualifications

What you bring

• Foundational experience with Microsoft Dynamics 365 CRM (certification preferred)
• Understanding of the QA / testing lifecycle within agile or iterative delivery models
• Experience or exposure to Azure DevOps for test case management and defect tracking
• Strong attention to detail and ability to understand business requirements
• Clear written and verbal communication skills

Nice to have

• Prior experience testing Customer Engagement modules such as Sales or Customer Service
• Experience working with cross‑functional delivery teams
• Exposure to CRM implementations in a consulting environment

About you

• Characteristics that can spell success in this role include:
• Analytical and detail‑oriented
• Curious and eager to learn new technologies
• Comfortable collaborating with functional and technical teams
• Organized, reliable, and process‑driven
• Committed to delivering high‑quality outcomes for clients

Additional information Location: Remote (United States) Travel: No travel expected Office requirement: None Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 11/21/2025 and open for at least 30 days. Avanade offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Avanade California $67,000-88,000 Cleveland $61,000-72,000 Colorado $61,000-72,000 District of Columbia $71,000-84,000 Illinois $61,000-80,000 Maryland $61,000-72,000 Massachusetts $61,000-80,000 Minnesota $71,000-72,000 New York / New Jersey $61,000-88,000 Washington $61,000-84,000 At Avanade, we are committed to ensure our people feel appreciated and empowered to succeed both personally and professionally. Apply tot his job Apply To this Job