Program Manager, Pharma Relations

Job Description:

• Own client relationship and act as the point of contact for all program services, projects and operational performance issues.
• Develops lasting relationships that foster client ties.
• Interacts with clients and project sponsors, stakeholders and various project members to ensure that specified business needs are met; assists in the post-implementation analysis to ensure that requirements are fulfilled.
• Assists in the development, refinement, validation or ensures completion of all projects; seeks insights from program that are of value to customer and communicates those insights; manages various work plans to ensure project commitments are met - on time.
• Collaborate and implement on mutually agreed upon written policies and procedures (Business Rules Document(s) (“BRDs”) and Client Work Instructions (“CWIs”), and process flows in connection with the program alongside partner.
• Provide support ensuring that business requirements are identified, understanding of expectations of each party, and establishment of agreed upon milestones and delivery dates are met.
• Analyzes program processes and makes recommendations for improving efficiency, resulting in expense reduction both internally and for external clients.
• Effectively communicates relevant project information to superiors.
• Delivers engaging, informative, well-organized presentations.
• Manage project development from initiation to closure.
• Collaborate with internal and external stakeholders to track and report on project milestones and provide status reports.
• Responds, resolves and/or escalates issues in a timely fashion.
• Applies comprehensive knowledge and/or engages the appropriate subject matter experts to gain a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
• May contribute to the development of policies and procedures.
• Collaborates on technical solutions to a wide range of difficult problems.
• Solutions are innovative and consistent with organization objectives.
• Completes work independently receives general guidance on new projects.
• Work reviewed for purpose of meeting objectives.
• Lead and support strategic meetings with Pharma partners onsite or virtually, summits or vendor partnership meetings, quarterly business reviews (QBR’s) and meetings for program success.
• Responsible for gathering input and compiling information received from key subject matter experts to create customer specific customization for responses, business reviews, and meetings.
• Evaluates operational issues to determine how competitive and current it is with the latest trends in the industry.
• Completes all required duties, projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership.

Requirements:

• Bachelor’s degree in Business Administration, Project Management, Healthcare, or a related field (required).
• Advanced degree (preferred).
• A minimum of 5-7 years of experience in a health care related field
• A minimum of 4 years of experience in account management in a health care related field
• Experience working with third-party vendors (e.g., Data Aggregators, Hub Providers) and managing contractual agreements.
• Proven track record of managing projects from initiation to closure, ensuring milestones and deliverables are met.
• Experience preparing and delivering Quarterly Business Reviews (QBRs) and similar client-facing presentations.

Benefits:

• Competitive Wages
• 401(k) with a Match
• Referral Bonus
• Paid Time Off
• Great Company Culture
• Paid Parental Leave Options
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• HSA & FSA (including dependent care) Options
• Education Assistance Program

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