Inside Sales Representative-Remote (Part-Time, Soft Sales)
About the position The Inside Sales Representative-Remote (Part-Time, Soft Sales) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Inside Sales Representative position at Concentrix is just the right place for you! As a remote Inside Sales Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as “game-changers.” Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
Responsibilities
- Provide inbound and outbound customer support using a call flow guide
- Ask probing questions
- Persuade customers to into additional products and/or services
- Use product knowledge, build client relationships, and find new ways to retain customers
- Track, document, and retrieve information in databases
- Offer additional products and/or services with every interaction
- Deliver expert customer experiences…with a smile.
Requirements
- 1+ year of customer service experience
- 6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
- A basic understanding of upselling, persuasion, building relationships, and communication skills
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence Benefits
- Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Apply tot his job
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