Experienced Loss Prevention Customer Service Associate II – Protecting Arenaflex Assets and Delivering Exceptional Customer Experiences

At arenaflex, we're passionate about creating an inclusive and dynamic work environment where our team members can thrive. With over 1,000 stores across the country, we offer a unique blend of style, excitement, and opportunities for growth. As a Loss Prevention Customer Service Associate II, you'll play a vital role in maintaining a safe and secure shopping environment for our customers while upholding arenaflex's commitment to excellence.

About Arenaflex

Arenaflex is a leading off-price retailer with a diverse portfolio of brands, including TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Our stores are designed to provide an exciting and engaging shopping experience, with a vast selection of products at unbeatable prices. We're proud to offer a workplace culture that values diversity, inclusivity, and individuality, where our team members can bring their whole selves to work every day.

Job Summary

As a Loss Prevention Customer Service Associate II, you'll work closely with the District Loss Prevention Manager and Store Management to prevent potential loss and dishonesty, while providing exceptional customer service and maintaining a strong store partnership with our teams. You'll be responsible for acting as a visual deterrent, wearing a body-worn camera, and exercising sound judgment in decision-making to ensure the safety of yourself, others, and the protection of our Company brand.

Key Responsibilities:

* Maintain a proper and professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss/dishonesty

• Review and understand the Store Emergency Response Guide to ensure preparedness in critical situations
• Wear a complete arenaflex-approved uniform, including a Body Worn Camera, to maintain a professional appearance and enhance store security
• Greet customers appropriately, demonstrating courtesy and respect, and respond to customer requests for assistance by referring them to store management or customer service via a Company-issued radio
• Establish and maintain a position at the front of the store or in a department, observing and reporting any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management to ensure a secure and safe environment
• Adhere to all arenaflex policies and procedures, documenting required incidents in AIIM Case Management
• Perform other duties as assigned by management

Essential Qualifications:

* Strong verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management

• Sound decision-making skills, with the ability to exercise judgment in critical situations
• Ability to take initiative and perform well independently, prioritizing and organizing workload and managing time effectively
• Ability to stand for long periods of time, with a strong focus on maintaining a safe and secure shopping environment
• 0-2 years of retail or security experience, with a strong passion for customer service and loss prevention

Preferred Qualifications:

* Previous experience in a loss prevention or security role, with a strong understanding of store security protocols and procedures

• Strong analytical and problem-solving skills, with the ability to identify and address potential security risks
• Experience working in a fast-paced retail environment, with a strong focus on customer service and team collaboration

Benefits and Compensation:

* Competitive starting pay range of $16.50 to $18.25 per hour, with opportunities for growth and advancement

• Comprehensive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more
• Opportunities for career growth and development, with a focus on promoting from within
• A dynamic and inclusive work environment, with a strong commitment to diversity, equity, and inclusion

Why Join Arenaflex?

At arenaflex, we're passionate about creating a workplace culture that values individuality, inclusivity, and excellence. We believe in empowering our team members to bring their whole selves to work every day, with a focus on promoting from within and providing opportunities for growth and development. If you're a motivated and customer-focused individual with a passion for loss prevention and security, we encourage you to apply for this exciting opportunity.

How to Apply:

If you're ready to take your career to the next level and join a dynamic and inclusive team, please apply for this Loss Prevention Customer Service Associate II role at arenaflex. We look forward to reviewing your application and welcoming you to our team! Apply Now! Apply for this job