Experienced Hybrid Customer Service Representative – Delinquency Control and Financial Counseling

At arenaflex, we're committed to empowering individuals and businesses to thrive in an ever-changing world. As a leading provider of innovative solutions and services, we're seeking a highly skilled and motivated Hybrid Customer Service Representative to join our team in Pensacola, FL. If you're passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity.

Job Summary

As a Hybrid Customer Service Representative, you will play a critical role in controlling and collecting on past due Consumer Loan and Credit Card accounts within the first 30 days of delinquency. You will provide financial counseling to members, mitigate loss, and navigate multiple systems to achieve aggressive goals. If you're a results-driven professional with excellent communication and problem-solving skills, we invite you to join our team and contribute to arenaflex's mission to drive transformation and growth.

Key Responsibilities

* Control and collect on past due Consumer Loan and Credit Card accounts within the first 30 days of delinquency, in accordance with all government rules and regulations

• Provide financial counseling to members to mitigate loss and promote responsible financial behavior
• Navigate multiple systems, including auto-dialer software, to make outbound calls and receive inbound calls
• Meet or exceed aggressive call production targets, with a minimum of 80-120+ calls per day
• Collaborate with internal stakeholders to resolve complex customer issues and escalate concerns as needed
• Stay up-to-date on industry trends, regulatory requirements, and arenaflex's policies and procedures

Essential Qualifications

* Bachelor's or Associate's degree in Retail, Sales, or a related field

• 1-2 years of experience in a call center environment, with a focus on early stage collections (1-30 days late)
• Proven track record of meeting or exceeding aggressive call production targets
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Proficiency in Microsoft Office, including Excel, Word, and Outlook
• Ability to navigate multiple systems and software applications

Preferred Qualifications

* Experience working with Excel, Word, and Outlook to analyze data, create reports, and communicate with stakeholders

• Familiarity with auto-dialer software and other call center technologies
• Certification in collections, customer service, or a related field
• Bilingual or multilingual skills, with the ability to communicate effectively with diverse customer populations

Schedule and Work Environment

* Must be available to work Monday-Saturday from 10:00am-7:30pm

• Hybrid schedule after training, with a mix of on-site and remote work
• Collaborative and dynamic work environment, with opportunities for growth and development
• Access to state-of-the-art technology and training resources

Compensation and Benefits

* Competitive hourly rate of $17.00-$18.95 per hour

• Eligibility for benefits, including medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About arenaflex

At arenaflex, we're committed to empowering individuals and businesses to thrive in an ever-changing world. As a leading provider of innovative solutions and services, we're dedicated to driving transformation and growth through our people, technology, and expertise. With a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia, we're proud to be a partner in transformation.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment, where everyone has the opportunity to grow and succeed.

How to Apply

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your updated resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job