Experienced Customer Service & Sales Representative – Industrial Supply Company

At arenaflex, we're a family-owned, third-generation industrial supply company that has been serving our clients for over 45 years. Our commitment to exceptional customer service and satisfaction has been the driving force behind our success, and we're now seeking an additional and exceptional Customer Service/Sales Representative to join our team!

About arenaflex

arenaflex is a leading industrial supply company that provides a wide range of products and services to various industries. Our team is dedicated to delivering top-notch customer service, ensuring that our clients receive the best possible experience. We're proud of our reputation for being a trusted partner in the industrial supply industry, and we're committed to maintaining the highest standards of quality and service.

Job Description

As a Customer Service/Sales Representative at arenaflex, you will play a critical role in ensuring customer satisfaction and maintaining a positive relationship with our clients. To be successful in this role, you need to be highly organized and detail-oriented, an excellent time manager, and be able to handle high-volume calls and emails in a consistently friendly and efficient manner.

Main Job Duties:

* Manage and assign emails to ensure prompt and efficient communication with clients and vendors

• Process invoices from suppliers and deliver customer invoices in a timely manner
• Receive payments from customers and run credit card transactions with accuracy and attention to detail
• Enter tracking numbers into arenaflex's ERP and eCommerce websites to ensure seamless order tracking
• Manage high-volume phone calls from customers and vendors, providing exceptional customer service and resolving issues promptly
• Provide verbal and email quotes to customers, ensuring that all quotes are accurate and meet their needs
• Communicate with vendors to confirm price and availability, ensuring that orders are fulfilled efficiently
• Process orders with vendors and confirm order acknowledgments to ensure that all orders are fulfilled correctly
• Keep track of backorders and follow up with vendors and customers to provide accurate ship dates
• Prepare and reconcile monthly payments to vendors, ensuring that all payments are accurate and on time
• Keep track of past-due invoices and follow up with customers to ensure prompt payment

Essential Qualifications:

* 3+ years of experience in e-commerce, customer service, and sales

• Excellent verbal, written, and typing skills, with the ability to communicate effectively with clients and vendors
• Highly detail-oriented and organized, with the ability to manage multiple tasks and deadlines
• Proactive work ethic and communication, with the ability to work independently and as part of a team
• Friendly and patient demeanor in a fast-paced environment, with the ability to remain calm under pressure
• Proficient in Microsoft Office, with experience in eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a bonus
• Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines

Preferred Qualifications:

* Experience working in an industrial supply company or a similar industry

• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment
• Experience with ERP and eCommerce software
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Friendly and patient demeanor in a fast-paced environment
• Proficient in Microsoft Office and eCommerce software
• Ability to maintain confidential financial documentation
• Strong problem-solving and analytical skills

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career

• We offer a comprehensive benefits package, including health insurance, 401(k) matching, paid time off, parental leave, and work-from-home options
• Our team is dedicated to supporting your career growth and providing opportunities for advancement and professional development

Work Environment and Company Culture:

* arenaflex is a family-owned company that values its employees and provides a supportive and inclusive work environment

• We're committed to maintaining a positive and respectful work culture, with a focus on teamwork, collaboration, and open communication
• Our team is dedicated to delivering exceptional customer service and satisfaction, and we're looking for someone who shares our values and commitment to excellence

Compensation and Benefits:

* $22 - $24 per hour

• Comprehensive benefits package, including health insurance, 401(k) matching, paid time off, parental leave, and work-from-home options
• Annual raises and bonuses
• Opportunity for career growth and advancement

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer, committed to providing a diverse and inclusive work environment. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws. Apply for this job