Experienced Customer Service Representative – DriveTime Family of Brands

Join arenaflex, a leading provider of in-house financing and servicing, as a Customer Service Representative and be part of a dynamic team that puts customers at the heart of everything we do. At arenaflex, we're passionate about creating a strong path to vehicle ownership for our customers, and we're looking for a talented Customer Service Representative to join our team. As a Customer Service Representative, you'll play a critical role in embodying our company culture and fulfilling our brand promise in every single customer interaction.

What We Do

arenaflex is a part of the DriveTime Family of Brands, which includes in-house financing and servicing through Bridgecrest, one of the country's leading financial servicing providers. We service auto loans across a wide credit spectrum, with the goal of creating a strong path to vehicle ownership for our customers.

The Job

As a Customer Service Representative, you'll be responsible for directly handling multiple potential customer touchpoints throughout the customer's loan. These touchpoints can range from general customer inquiries to questions regarding payments, General Account questions, and overall customer resolutions. You'll be the face of arenaflex, and your interactions with customers will be guided by our company values of transparency, honesty, and respect.

Responsibilities

* Address all customer-facing service situations from all areas of arenaflex

• Deal with customer calls requiring help, information, sales promotion, and dispute resolution
• Perform tasks independently with minimal instruction and supervision
• Answer internal and external emails and calls providing status updates and information regarding escalated issues
• Effectively manage customer conflict while under pressure
• Answer non-routine questions that require deviation from standardized procedures
• Demonstrate patience, empathy, and respect during potentially escalating customer interactions
• Interact and communicate with management across all lines of the business regarding customer concerns
• Ensure the highest level of customer satisfaction

What We're Looking For

* Excellent verbal and written communication skills, with the ability to talk and write with confidence, charisma, and competence for a wide variety of audiences, including management

• Organization and time management skills, with the ability to handle multiple projects and deadlines that require prioritization and re-prioritization
• A mind for details, with a focus on accuracy and attention to detail
• Passion and goal-oriented, with a desire to exceed goals and make a positive impact
• A love of listening, with the ability to listen with intent to understand, not just reply
• Ability to work in a high-functioning team environment, with a focus on collaboration and teamwork

Requirements

* High School or GED

• 2+ years of work experience, including a background in customer service, customer care, and dispute resolution

Perks and Benefits

* Medical, dental, and vision insurance, with a significant portion of premiums covered by arenaflex

• 401(K) plan, with company match
• Company-paid life insurance policy
• Short and long-term disability coverage
• Tuition reimbursement program
• Wellness program, including self-guided coaching and journeys, cash incentives, and discounts on medical premiums
• Competitive pay across the organization
• Game room with ping-pong table, pool table, and other games
• In-house gym
• Social events, including team gatherings, competitions, and celebrations
• Paid time off, including wellness days, holidays, and personal time
• Vacation time available for part-time employees, with the opportunity to earn more time based on work hours

Why Join arenaflex?

* arenaflex is a Great Place to Work Certified company, with 90% of our employees feeling right at home

• We're a diverse and inclusive workplace, with a commitment to diversity, equity, and inclusion
• We're a fun and high-energy environment, with opportunities to grow and develop professionally
• We're a leader in the industry, with a reputation for excellence and a commitment to customer satisfaction

How to Apply

If you're passionate about customer service and want to join a dynamic team that puts customers at the heart of everything we do, apply now to become a Customer Service Representative at arenaflex. We can't wait to hear from you! Apply Job!

Note:

Hiring is contingent upon successful completion of our background and drug screening process. arenaflex is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. Apply for this job