Back to positions

Experienced Full Stack Technical Leader – Customer Delivery and Network Architecture Transformation

Remote role Full-time Open position

Join arenaflex, a global leader in technology, as we embark on a transformative journey to revolutionize the way we deliver Business Critical Services to our customers.

About arenaflex

arenaflex is a pioneering force in the technology industry, driven by a passion for connection and a commitment to powering an inclusive future for all. Our team of innovators, experts, and thought leaders come together to pursue our purpose of harnessing the power of technology to drive value, innovation, and adoption in our customers' networks. With a focus on reducing risk, driving innovation, and enhancing network capabilities, we empower our customers to achieve their business objectives and stay ahead of the curve.

Meet the Team

Our Technical Leaders are the backbone of the Customer Experience (CX) team, delivering Business Critical Services to our customers with precision and expertise. We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting to drive value, innovation, and adoption in our customers' networks. Our team works closely with arenaflex Engineering to advocate for innovation and share the latest developments with our customers, helping them stay at the forefront of technology.

Your Impact

As a Technical Leader at arenaflex, you will play a critical role in driving the effort to transform our current and future network architecture for our customers. You will be responsible for building customer deliverable documentation, including High Level Design (HLD), Low Level Design (LLD), and Acceptance Test Plan (ATP) for the entire network portfolio. Your creative solutions and technical expertise will be invaluable assets to our team, helping us deliver exceptional results and exceed customer expectations.

Key Responsibilities:

* Build customer deliverable documentation, including HLD, LLD, and ATP for the entire network portfolio

  • Drive the effort to transform our current and future network architecture for our customers
  • Collaborate with arenaflex Engineering to advocate for innovation and share the latest developments with our customers
  • Provide high-level crisis management through anticipation of issues, problems, or events and actively resolving them with the Customer and Partners
  • Leverage good communication, consulting, and customer relationship skills to create productive collaborations
  • Develop and implement Quality of Service (QoS) development and implementation
  • Multi-task and self-start in a fast-paced team environment and work independently

Minimum Qualifications:

* US Government TS/SCI Clearance or Top Secret with SCI eligibility

  • 4 years relevant experience in Cisco Data Center compute and networking
  • Cisco Certified Network Administrator (CCNA), Cisco Certified Networking Professional (CCNP)/Data Center or equivalent skills with a focus on ACI

Preferred Qualifications:

* Experience delivering Cisco standard methodologies within our customer's infrastructure

  • Ability to lead or guide teams made up of Cisco, Customer, and Partner members in the analysis and resolution of sophisticated network problems
  • Strong analytical and problem-solving skills with ability to solve technical problems
  • Experience with Quality of Service (QoS) development and implementation
  • Ability to multi-task and self-start in a fast-paced team environment and work independently

Skills and Competencies:

* Strong technical expertise in Cisco Data Center compute and networking

  • Excellent communication, consulting, and customer relationship skills
  • Ability to lead or guide teams and collaborate with stakeholders
  • Strong analytical and problem-solving skills
  • Experience with Quality of Service (QoS) development and implementation
  • Ability to multi-task and self-start in a fast-paced team environment

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to the growth and development of our employees, offering a range of learning and development opportunities to help you achieve your career goals

  • Our Inclusive Communities program provides a platform for employees to connect, foster belonging, learn to be informed allies, and make a difference
  • Dedicated paid time off to volunteer allows you to give back to causes you are passionate about
  • arenaflex is a pioneer in hybrid work trends, allowing you to work from anywhere and be your best

Work Environment and Company Culture:

* arenaflex is a global leader in technology, with a diverse and inclusive culture that celebrates individuality and creativity

  • Our team is passionate about connection and committed to powering an inclusive future for all
  • We prioritize employee well-being and offer a range of benefits and perks to support your physical and mental health
  • arenaflex is a leader in hybrid work trends, allowing you to work from anywhere and be your best

Compensation, Perks, and Benefits:

* Competitive salary and benefits package

  • Comprehensive health insurance and wellness programs
  • Retirement savings plan and stock options
  • Paid time off and holidays
  • Flexible work arrangements and remote work options
  • Professional development and learning opportunities
  • Access to cutting-edge technology and tools
  • Collaborative and inclusive work environment

How to Apply:

If you are a motivated and experienced Technical Leader looking to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values individuality and creativity. Apply for this job

Further positions

Experienced Customer Engagement Manager – Retail and Pet Care Leadership

Remote role Full-time

Experienced Customer Engagement Manager – Pet Care Retail and Services

Remote role Full-time

Experienced Customer Experience Leader – Part-time Retail Operations

Remote role Full-time

Experienced Full Stack Customer Experience & Service Transformation Management Consultant – Digital Customer Service Solutions

Remote role Full-time

Experienced Customer Experience & Service Transformation Management Consultant – Drive Business Growth through Innovative Customer Service Solutions

Remote role Full-time

Experienced Customer Experience & Service Transformation Management Manager – Driving Business Growth through Innovative Customer Support Solutions

Remote role Full-time

Rewritten Job Title:

Remote role Full-time

Experienced Customer Experience Manager – Delivering Exceptional Store Experiences at arenaflex

Remote role Full-time

Customer Experience Manager - Full Time Morgantown, PA at arenaflex

Remote role Full-time

Rewritten Job Title:

Remote role Full-time

Remote Customer Service Representative – Pet Care Specialist (Work From Home)

Remote role Full-time

Customer Service Representative - Remote

Remote role Full-time

Shift Leader

Remote role Full-time

Experienced Customer Success Manager – Driving Customer Satisfaction and Success in Live Online Education

Remote role Full-time

Experienced Entry Level Customer Service Representative – Remote Full-Time Position for Technology Enthusiasts at arenaflex

Remote role Full-time

Google Ads (PPC) Strategist (eCommerce - Junior/Mid)

Remote role Full-time

Flexible Work ? Part Time Sales ? Work from Home | Austin

Remote role Full-time

Senior Software Engineer

Remote role Full-time

Customer Service Reporting Specialist

Remote role Full-time

Housing Support Operations Lead - Human Services Program Representative 2

Remote role Full-time