Experienced Customer Service Consultant – Houston, TX – $19.25/hr (Hybrid)

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Service Consultant, you'll play a vital role in creating effortless interactions with our customers, providing accurate information, and simplifying their shopping experience. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower customers to achieve their goals. With a strong commitment to customer satisfaction, we strive to create a seamless shopping experience that sets us apart from the competition. Our team of dedicated professionals is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

Key Responsibilities

As a Customer Service Consultant, you'll be responsible for:

• 20%: Answering inbound phone calls from customers, quickly assessing their needs, and proactively providing solutions with a high degree of accuracy. You'll provide superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. You'll also document details of customer interactions into our system.
• 20%: Driving customer loyalty by providing excellent service, accurate product and service knowledge to customers, and looking for ways to reduce customer effort in ordering, shipping, order inquiry, and return/refund experiences.
• 20%: Keeping customers informed on the status of their order, reconciling errors in a cost-effective manner, resolving post-order issues such as returns, and following up to ensure all customer needs are fulfilled.
• 10%: Where needed, acting as a liaison between customers and manufacturers, as well as between customers and freight carriers.
• 20%: Meeting or exceeding various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%: Partnering with the escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases.

Direct Manager/Direct Reports

* Position reports to Supervisor Contact Center

• No direct responsibility for supervising others

Travel Requirements

* Typically requires overnight travel less than 10% of the time

Physical Requirements

* Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions

* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

* Must be eighteen years of age or older

• Must be legally permitted to work in the United States

Preferred Qualifications

* College Degree preferred

• 3 or more years of customer service or retail sales experience is preferred

Minimum Education

* The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED

Preferred Education

* No additional education

Minimum Years of Work Experience

* 2

Preferred Years of Work Experience

* No additional years of experience

Minimum Leadership Experience

* None

Preferred Leadership Experience

* None

Certifications

* None

Competencies

* Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer.

• Skilled at consistently providing excellent customer service, following through on responsibilities to customers, and recovering from any errors made.
• Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands, and a fast-paced environment.
• Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking, and writing skills. Skilled at adjusting communication style to meet audience needs and expectations.
• Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company.
• Capable of and interested in continuous learning primarily focused on the business, customer service techniques, and products and services sold at arenaflex.
• Comfortable with making decisions independently.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Consultant, you'll have access to:

• Comprehensive training programs to help you develop your customer service skills and knowledge of our products and services
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment that encourages open communication and teamwork
• A competitive compensation and benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. Our team of dedicated professionals is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks. As a Customer Service Consultant, you'll be part of a close-knit team that works together to achieve our goals.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes:

• $19.25/hour
• Comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment that encourages open communication and teamwork

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to become a part of the arenaflex team and start your journey towards a rewarding and challenging career. Apply Job! Apply for this job