Experienced German-Speaking Customer Service Support Specialist – SEO Campaign Management
At arenaflex, we're on a mission to revolutionize the world of search engine optimization (SEO) and help small businesses thrive in the digital landscape. As a leading internet marketing company, we're passionate about delivering cutting-edge technology and high-quality services that drive explosive growth for our clients. We're now seeking an exceptional German-speaking customer service support specialist to join our team and help us achieve our vision.
About arenaflex
arenaflex was founded in 2009 with a bold vision to empower small businesses through innovative SEO and website marketing services. Today, we're one of the fastest-growing internet marketing companies in the world, with a unique culture that fosters collaboration, creativity, and growth. Our team is passionate about helping our clients succeed, and we're committed to providing an exceptional work environment that allows our employees to thrive.
Your Role
As a German-speaking customer service support specialist, you'll be the primary point of contact for our SEO clients and partners, providing top-notch customer service and support. Your responsibilities will include:
- Acting as the primary contact for our SEO clients and partners, helping them resolve their concerns and queries
- Representing arenaflex and our SEO product with excellent customer service, ensuring that our clients receive the highest level of support and satisfaction
- Managing the implementation of SEO packages for our clients, including regular meetings, on-site recommendations and changes, and distribution of off-site work
- Assigning SEO tasks to our fulfillment department, ensuring seamless execution and delivery of our services
- Collaborating with our team to resolve complex issues and provide creative solutions to our clients' challenges
What We Expect from You
To succeed in this role, you'll need:
- At least six months of experience in customer service, with a proven track record of delivering exceptional support and satisfaction
- Fluent spoken and written German skills, with the ability to communicate effectively with our clients and partners
- Good English skills (for internal communication only), with the ability to collaborate with our team and communicate effectively
- Proficiency in using standard Google tools (Drive, Sheets, Docs), with the ability to manage and organize data effectively
- Excellent online communication skills, with the ability to clearly and effectively express your thoughts and ideas
- Creative and logical thinking, with the ability to work within time and quality standards
- Strong conflict resolution skills, with the ability to handle situations where clients are dissatisfied and provide effective solutions
Working Hours and Environment
As a remote worker, you'll have the flexibility to work from anywhere, as long as you have a computer, headset, and stable internet connection. Our working hours are:
- 8:45 AM – 5:15 PM (CEST), Monday to Friday
- No work on weekends or holidays
We're committed to providing a fun, friendly, and collaborative work environment that allows our employees to thrive. As a remote worker, you'll have the opportunity to work independently and manage your own time, while still being part of a dynamic and supportive team.
Why You Should Work with Us
* We're an internationally recognized SEO company, with a reputation for delivering high-quality services and exceptional customer support
- Ongoing SEO and management training, to help you develop your skills and knowledge
- On-the-job training provided, with the opportunity to learn from our experienced team and develop your expertise
- A unique and positive culture that fosters collaboration, creativity, and growth
- The opportunity to work with a dynamic and supportive team, and make a real impact on our clients' success
Additional Notes
* This is a contract position, so you'll not be eligible for traditional benefits
- You must be able to work independently and manage your own time, with a high level of self-motivation and discipline
- You must be a citizen or permanent resident of Ireland to be hired as a contractor in this role
If you're passionate about customer service, SEO, and helping small businesses thrive, we'd love to hear from you. Apply now to join our team and be part of our mission to revolutionize the world of SEO. [Apply Job!](https://app.joinrise.co/jobs/arenaflex-contractorfreelance-customer-service-support-remote-9xmv) Apply for this job