Customer Service Ambassador - Part-time at arenaflex

Join arenaflex's Dynamic Team and Make a Difference in the Lives of Our Patients and Families Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking a part-time Customer Service Ambassador to join our team at our Main Campus in Dayton. As a valued member of our team, you will play a critical role in creating a welcoming and secure environment for our patients, families, and visitors.

About arenaflex

arenaflex is a leading pediatric healthcare organization dedicated to providing world-class care to children and their families. Our mission is to deliver compassionate, family-centered care that exceeds the expectations of our patients and families. We are committed to innovation, collaboration, and excellence in everything we do.

Our Values

At arenaflex, we live by a set of core values that guide our actions and decisions every day:

• Safety: We make safety our top priority, always putting the needs of our patients and families first.
• Compassion: We deliver care with kindness, empathy, and understanding, treating every individual with dignity and respect.
• Ownership: We take pride in our work, knowing that every patient, visitor, and team member is our collective responsibility.
• Collaboration: We work together as a team to achieve our goals, sharing knowledge, expertise, and resources to deliver exceptional care.
• Innovation: We continuously seek new and better ways to improve our services, always looking for opportunities to innovate and improve.
• Equity: We strive to create an inclusive environment where everyone feels welcome, valued, and empowered to reach their full potential.

Job Summary

As a Customer Service Ambassador at arenaflex, you will be the first point of contact for our patients, families, and visitors. Your primary responsibilities will include:

• Managing visitor access to create a secure environment
• Providing exceptional customer service, answering questions, and resolving issues
• Serving as a resource for all departments and divisions
• Assisting with wayfinding and directing visitors to their destinations
• Answering the information desk telephone and directing calls to the proper numbers
• Creating an atmosphere of organization and professionalism in the main lobby

Key Responsibilities

* Provide exceptional customer service to patients, families, and visitors

• Manage visitor access, ensuring a secure environment
• Serve as a resource for all departments and divisions
• Assist with wayfinding and directing visitors to their destinations
• Answer the information desk telephone and direct calls to the proper numbers
• Create an atmosphere of organization and professionalism in the main lobby
• Collaborate with other team members to achieve our goals and objectives

Essential Qualifications

* High school diploma or equivalent required

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and conflict resolution skills
• Ability to maintain confidentiality and handle sensitive information
• Basic computer skills and ability to learn new software and systems

Preferred Qualifications

* Previous customer service experience in a healthcare or hospitality setting

• Experience working in a fast-paced environment with multiple priorities
• Knowledge of pediatric healthcare and patient care principles
• Bilingual or multilingual skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and conflict resolution skills
• Ability to maintain confidentiality and handle sensitive information
• Basic computer skills and ability to learn new software and systems
• Ability to work collaboratively as part of a team
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Customer Service Ambassador, you will have opportunities to:

• Develop your customer service and communication skills
• Learn about pediatric healthcare and patient care principles
• Collaborate with other team members to achieve our goals and objectives
• Participate in ongoing training and professional development opportunities
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We offer a range of benefits and perks, including:

• Competitive hourly rate
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to ongoing training and professional development opportunities

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

Equal Opportunity Employer

arenaflex is an equal opportunity employer that values diversity and inclusion. We are committed to creating an inclusive environment where everyone feels welcome, valued, and empowered to reach their full potential. We do not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.

Contact Us

If you have any questions or would like more information about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply for this job