Front Counter Customer Service Representative & Sales Intern – Client Experience, Print Solutions, and Business Growth at arenaflex

About arenaflex – Your Launchpad in the Print & Marketing Industry

arenaflex is a nationally recognized leader in print, design, and marketing solutions, empowering businesses of all sizes to communicate their brand with impact. With a network of independently operated centers, arenaflex blends local entrepreneurship with the strength of a national brand, delivering innovative, high‑quality products while fostering an environment where employees thrive. Our Carrollton, TX location serves a vibrant community of entrepreneurs, nonprofits, and corporate clients who rely on us for everything from everyday office printing to large‑scale signage projects.

Joining arenaflex means becoming part of a culture that values curiosity, collaboration, and continuous improvement. Whether you’re starting your career or looking to deepen your expertise, you’ll have access to world‑class training, mentorship from seasoned professionals, and a clear pathway for advancement within a supportive, fast‑paced environment.

Position Overview

We are seeking a highly motivated individual to fill the dual‑role of Front Counter Customer Service Representative and Sales Intern. This role is perfect for a college student or recent graduate who is eager to develop a foundation in sales, customer service, and the printing industry. You will be the first point of contact for our customers—both in‑person and over the phone—providing friendly assistance, accurately processing orders, and identifying opportunities to add value through arenaflex’s suite of services.

No prior sales experience is required; comprehensive, hands‑on training will be provided. Your enthusiasm, professionalism, and commitment to delivering an exceptional customer experience will set the stage for a rewarding career with arenaflex.

Key Responsibilities

Customer Interaction & Front‑Desk Management

• Warmly greet every customer—whether they walk in, call, or email—ensuring they feel welcomed and valued.
• Efficiently navigate the store phone system, directing calls, taking messages, and providing accurate information.
• Maintain a clean, organized, and well‑stocked front counter, adhering to a daily preparedness checklist.
• Handle cash, check, and credit‑card transactions with precision, ensuring all deposits are accurately recorded.
• Update and file customer records in the front‑counter filing system, guaranteeing easy retrieval for future follow‑up.

Sales Enablement & Order Processing

• Become an expert on the arenaflex Customer Bill of Rights and our standard turnaround chart, using this knowledge to set realistic expectations.
• Identify each client’s printing and duplicating needs through attentive questioning and active listening.
• Recommend value‑added services—such as binding, finishing, design assistance, or promotional materials—that enhance the customer’s project.
• Quote turnaround times and pricing accurately, entering estimates and finalized orders into the Point‑of‑Sale (POS) system.
• Follow up on estimates, proactively asking for order confirmations and nurturing leads toward conversion.
• Log new customer contacts for future outreach, contributing to the growth of arenaxflex’s client database.

Collaboration & Problem Solving

• Refer complex inquiries to the inside‑sales representative or management when appropriate, ensuring customers receive expert guidance.
• Escalate and resolve customer complaints with empathy, documenting issues and collaborating with leadership for swift resolution.
• Assist bindery and other production departments during peak periods, gaining cross‑functional insight into the production workflow.
• Contribute ideas for process improvements, helping the front‑counter team operate more efficiently.

Essential Qualifications

• Education: Currently enrolled in or recently graduated from a college program majoring in Sales, Communications, Business, or a related field.
• Communication Skills: Exceptional verbal and written communication, with a friendly, professional demeanor.
• Customer‑Focused Mindset: Proven ability to build rapport, understand client needs, and deliver solutions that exceed expectations.
• Technical Proficiency: Comfortable using Microsoft Office Suite, basic CRM tools, and internet‑based AI assistants for research.
• Self‑Motivation: Goal‑oriented, eager to learn, and confident in taking initiative without constant supervision.
• Positive Attitude: A can‑do spirit that embraces challenges and seeks creative solutions.

Preferred Qualifications (Nice to Have)

• Previous exposure to the printing, sign, or promotional product industry.
• Familiarity with arenaflex’s proprietary training platform (formerly known as LeadFLow) and the arenaflex Vision Software (formerly Print Smith Vision).
• Experience handling cash registers or point‑of‑sale systems in a retail or service environment.
• Basic understanding of search engine optimization (SEO) concepts and how they intersect with marketing collateral.

Core Skills & Competencies for Success

• Active Listening: Ability to capture details accurately and ask probing questions that uncover hidden needs.
• Detail Orientation: Precision in data entry, order verification, and transaction handling.
• Time Management: Skill in juggling multiple customers, phone calls, and internal tasks while maintaining high service standards.
• Problem‑Solving: Quick thinking to resolve issues, find alternatives, and keep projects on track.
• Team Collaboration: Willingness to support other departments and share knowledge across the organization.

What arenaflex Offers – Benefits, Perks, and Professional Growth

Comprehensive Benefits Package

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans covering you and eligible dependents.
• 401(k) retirement savings plan with company matching contributions.
• Generous paid time off (PTO) and holiday schedule.
• Flexible scheduling options to accommodate academic commitments or personal needs.
• Employee discounts on all arenaxflex services and products.
• Free snacks, coffee, and occasional catered meals to keep you energized.
• Company‑wide celebrations, team‑building events, and social gatherings.

Learning & Development

• Structured onboarding that includes the arenaflex LeadFlow training program, covering sales fundamentals, POS operation, and customer service best practices.
• Ongoing mentorship from seasoned sales and production leaders.
• Access to industry webinars, certification courses, and internal workshops on print technology, design trends, and digital marketing.
• Opportunities to shadow inside‑sales reps, production staff, and design consultants, broadening your skill set.

Career Advancement Pathways

At arenaflex, a front‑counter role is a launchpad. High‑performing team members can advance to Inside Sales Representative, Account Manager, Production Coordinator, or even Center Manager. Our national network provides the flexibility to move laterally across locations or vertically into leadership positions, depending on your career aspirations.

Work Environment & Culture

Our Carrollton center embodies a collaborative, fast‑moving atmosphere where each team member’s contribution is celebrated. We foster an inclusive environment where diverse perspectives are encouraged, and teamwork is the cornerstone of success. From daily huddles that align goals to informal coffee chats that spark ideas, you’ll feel supported at every step.

Compensation Overview

The role offers a competitive hourly wage that aligns with industry standards for entry‑level sales and customer service positions. In addition to the base rate, eligible employees can earn performance‑linked bonuses that reflect individual and center‑wide achievements. Comprehensive benefits, as outlined above, further enhance the total compensation package.

How to Apply

Ready to jump‑start your career with arenaflex and make a tangible impact on businesses in the Dallas‑Fort Worth area? Submit your résumé and a brief cover letter describing why you’re the perfect fit for this role through the application link below. Be sure to highlight any relevant coursework, customer‑service experiences, or personal projects that demonstrate your enthusiasm for sales and the print industry.

Apply Now – Join the arenaflex Team!

Closing Statement – Your Future Starts Here

At arenaflex, we believe that great careers begin with great opportunities. As a Front Counter Customer Service Representative & Sales Intern, you’ll not only hone vital professional skills but also become an essential part of a community that helps businesses tell their stories. If you’re driven, personable, and eager to learn, we invite you to bring your energy to our Carrollton location and grow alongside a company dedicated to your success.

We look forward to welcoming you to the arenaflex family!