Rewritten Job Title:

Join arenaflex's Purpose-Driven Team as a Customer Advocate I

At arenaflex, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. As a purpose-driven company, we invest in our employees' professional development, providing them with the tools and resources needed to excel in their roles.

About arenaflex

Arenaflex is a leading healthcare services company that is dedicated to delivering exceptional customer experiences. Our team of passionate professionals is committed to making a positive impact on the lives of our members and the communities we serve. We believe in fostering a culture of inclusivity, respect, and empathy, where every employee feels valued and supported.

Job Summary

We are seeking an experienced Customer Advocate I to join our team in San Angelo. As a Customer Advocate I, you will play a critical role in providing exceptional customer service to our members and physicians. You will be responsible for responding to telephone and written inquiries in a prompt, accurate, and objective manner, conducting research, and spending approximately 85% of your scheduled time on the phone according to business needs.

Key Responsibilities:

• Respond to telephone and written inquiries from members and physicians in a prompt, accurate, and objective manner.
• Conduct research to resolve customer inquiries and provide accurate information.
• Spends approximately 85% of scheduled time on the phone according to business needs.
• Develop and maintain a thorough understanding of arenaflex's products and services.
• Collaborate with internal stakeholders to resolve customer issues and improve customer satisfaction.
• Meet or exceed performance metrics and quality standards.

Essential Qualifications:

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent.
• 6 months of customer service experience or 6 months of experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal, and written communication skills.
• Analytical and organizational skills and independent decision-making skills.
• Ability to spend approximately 90% of scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Preferred Qualifications:

If you have the following preferred qualifications, you will be at an advantage in this role:

• 9 months of customer service experience.
• Experience working with various lines of business, such as CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

Skills and Competencies:

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficiency in data entry and typing.
• Ability to learn quickly and adapt to change.

Career Growth Opportunities and Learning Benefits:

Arenaflex is committed to providing our employees with opportunities for growth and development. As a Customer Advocate I, you will have access to:

• Curated development plans that foster growth and promote rewarding, fulfilling careers.
• Training and development programs to enhance your skills and knowledge.
• Opportunities for advancement and career growth within the company.
• A supportive and inclusive work environment that encourages collaboration and teamwork.

Work Environment and Company Culture:

Arenaflex is proud to offer a welcoming and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and compassion, and we strive to create a workplace that is free from bias and harassment. As a Customer Advocate I, you will be part of a team that is passionate about delivering exceptional customer experiences and making a positive impact on the lives of our members and the communities we serve.

Compensation, Perks, and Benefits:

Arenaflex offers a competitive compensation package that includes:

• A starting salary of $17.75 - $27.83, with exact compensation varying based on skills, experience, and location.
• A comprehensive benefits package that includes medical, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Generous paid time off and holidays.
• Opportunities for professional development and career growth.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at careers.arenaflex.com to learn more about this role and to submit your application.

Equal Opportunity Employer:

Arenaflex is an Equal Opportunity Employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.