Experienced Customer Service Claims Representative – Insurance Claims Processing and Member Support

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you have a strong desire to learn and grow in a dynamic and supportive environment? Look no further than arenaflex, a leading financial services organization dedicated to empowering its members to achieve financial security through highly competitive products, exceptional service, and trusted advice. As an Experienced Customer Service Claims Representative at arenaflex, you will play a vital role in providing claims service to members regarding initial contact on all auto or property First Notice of Loss (FNOL) claims. You will be part of an outstanding contact service center, where you will focus on building strong relationships with members, responding to status inquiries, documenting reported losses, and providing proactive communications, advice, and empathy to our members.

The Opportunity

At arenaflex, we believe in investing in our employees and providing them with the tools and resources they need to succeed. Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and instructor-led guidance to help you support our members independently. We have new training classes starting every month, and our in-office development program provides the training you need to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week, allowing you to maintain a healthy work-life balance. Military veterans and spouses are highly encouraged to apply, and we offer a compensation range of $43,750 to $45,750, with the potential for pay incentives based on overall corporate and individual performance.

Key Responsibilities

* Document First Notice of Loss by acquiring relevant information for effective claim investigation

• Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation
• Build loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling
• Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are optimally resolved and accurately documented
• Resolve status inquiries and, when appropriate, route to handling adjuster
• Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels
• Apply strong time management skills by closely adhering to assigned work schedule
• Adopt continuous improvement and development through coaching and collaboration with manager and team members
• Use strong call management skills by assisting members within a timely manner and limiting non-productive time
• May assign or initiate emergency services when required on specific claims
• Support workload surges and catastrophe (CAT) response operations as needed, which may include potential weekends and/or holiday work outside normal work hours
• Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Essential Qualifications

* High School Diploma or GED

• Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically
• Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment
• Ability to prioritize and multi-task while navigating through multiple business applications
• Successful completion of a job-related assessment is required
• May require acquisition and maintenance of insurance adjuster license within 90 days (arenaflex provides all materials and licensing fees)

Preferred Qualifications

* US military experience through military service or a military spouse/domestic partner

• Prior experience in a contact center or customer service environment
• Knowledge of insurance claims processing and member support
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Strong communication and interpersonal skills

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to prioritize and multi-task
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Strong time management skills
• Ability to adapt to changing priorities and deadlines
• Strong collaboration and teamwork skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees and providing them with the tools and resources they need to succeed. Our comprehensive training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and instructor-led guidance to help you support our members independently. We also offer a range of career growth opportunities, including promotions, lateral moves, and professional development programs.

Work Environment and Company Culture

Our Phoenix office is a dynamic and supportive environment, where you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. We offer a range of benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Compensation, Perks, and Benefits

Our compensation range for this position is $43,750 to $45,750, with the potential for pay incentives based on overall corporate and individual performance. We also offer a range of benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Conclusion

If you are passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we encourage you to apply for this exciting opportunity. As an Experienced Customer Service Claims Representative at arenaflex, you will have the opportunity to work in a dynamic and supportive environment, where you will be able to build strong relationships with members, respond to status inquiries, document reported losses, and provide proactive communications, advice, and empathy to our members. Don't miss out on this opportunity to join our team and make a difference in the lives of our members. Apply today and take the first step towards a rewarding and challenging career with arenaflex. Apply Job! Apply for this job