Experienced Disability Access Service Video Chat Specialist – Tampa, FL

Join arenaflex's dynamic team as a Disability Access Service Video Chat Specialist in our Tampa, FL location. As a key member of our Disability Access Service team, you will play a vital role in ensuring that Guests with disabilities have an exceptional experience at arenaflex's esteemed properties. If you are passionate about delivering outstanding Guest Service, have a keen interest in accessibility, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a world-renowned entertainment and hospitality company that has been enchanting Guests for generations. Our commitment to providing an inclusive and accessible experience for all Guests is unparalleled. As a Disability Access Service Video Chat Specialist, you will be part of a dedicated team that strives to make every Guest's visit a memorable one.

Responsibilities

As a Disability Access Service Video Chat Specialist, you will be responsible for:

• Proactively and efficiently answering Guest accessibility-related questions to resolve Guest needs, provide information, and handle situations related to Accessibility Services.
• Communicating effectively through video/phone calls and balancing multiple chat interactions while being actively engaged in video calls.
• Using symptomatic challenges to assess the level of support needed for various disabilities (e.g., hearing, mobility, visual, cognitive).
• Ability to assess situational examples to gain understanding of Guest challenges.
• Offering a single point of contact to assist Guests with disabilities for pre, during, and post-visit conversations.
• Facilitating accessibility conversations about all services to determine which service best aligns with specific challenges the Guest experiences.
• Proficient in recommending accessibility services and resources available for Guests to improve support.
• Ability to make confident decisions while understanding when to raise concern to Coordinator/Working Lead/Salaried Leader.
• Able to maintain integrity in intensified interactions.
• Able to seek consult in difficult conversations.
• Provide general Resort information and Itinerary planning support based on accessibility needs.
• Provide alternative options and solutions to Guests who may not qualify for the Disability Access Service and efficiently handling Guests concerns as needed.

Requirements

To be successful in this role, you will need:

• Knowledge and interest in arenaflex's property, products, and services, and delivering outstanding Guest Service.
• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite.
• Able to handle conflict resolution through a balance of integrity and partner resourcing.
• Demonstrate strong problem-solving-decision-making skills.
• Ability to handle confidential information.
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation.
• Comfortable being on camera in video chat.

Nice-to-haves

While not required, the following skills and experiences are highly desirable:

• Previous experience working with individuals with disabilities or accessibility needs.
• Experience in related roles such as Guest Services, Guest Relations, or Internet Help Desk.
• Heightened knowledge of Theme Parks and Guest Tools (e.g., Disneyland App and My Disney Experience).
• Bilingual.
• Knowledgeable of Services for Guests with Disabilities at the Walt Disney World Resort.
• Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya.

Benefits

As an arenaflex team member, you will enjoy a range of benefits, including:

• Employee Discount.
• Health Insurance.
• 401K Plan.

What We Offer

At arenaflex, we are committed to providing a dynamic and inclusive work environment that fosters growth and development. As a Disability Access Service Video Chat Specialist, you will have the opportunity to:

• Work with a talented team of professionals who share your passion for delivering exceptional Guest Service.
• Develop your skills and knowledge in accessibility and Guest Service.
• Contribute to the success of arenaflex's Disability Access Service team.
• Enjoy a range of benefits and perks that support your well-being and career growth.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional Guest Service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals who are committed to making every Guest's visit a memorable one. Apply Now! Apply for this job