Experienced Customer Service Specialist - Evening Support for arenaflex's Scheduling Department
At arenaflex, we're a full-service language service provider dedicated to delivering comprehensive, responsive, and high-quality language access for patients, providers, families, and coordinated care organizations. Founded in 2010 and based in Portland, Oregon, our mission is to bridge the language gap and facilitate seamless communication across diverse communities. As a Customer Service Specialist in our Scheduling Department, you'll play a vital role in ensuring the smooth operation of our language access services. We're seeking an exceptional individual with a passion for delivering outstanding customer service, managing multiple tasks, and working collaboratively with internal and external stakeholders.
About arenaflex
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a work environment that celebrates individual differences and fosters growth, learning, and innovation. Our team members are passionate about making a positive impact on the lives of our clients and the communities we serve.
Job Summary
We're looking for a highly skilled and motivated Customer Service Specialist to join our Scheduling Department on a full-time basis. As a key member of our team, you'll be responsible for handling and resolving email requests from clients and interpreters, managing inbound interpreter calls and inquiries, and ensuring the accurate maintenance of database information. If you're a customer service professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Responsibilities
As a Customer Service Specialist in our Scheduling Department, your key responsibilities will include:
- Handling and resolving email requests from clients and interpreters related to scheduling, as the first point of contact
- Assisting in answering clients/interpreters calls, when needed
- Efficiently inputting data and maintaining accurate database information
- Managing all inbound interpreter calls and inquiries
- Managing all inbound interpreter calls, emails, and securing interpreters to cover appointments
- Managing all appointments for a dedicated client by meeting both arenaflex and client service levels for securing interpreters to the appointments
- Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager
Skills and Abilities
To succeed in this role, you'll need to possess the following skills and abilities:
- The ability to handle stressful and challenging situations in a calm and professional manner while working with internal and external clients
- Professional communication skills; verbal and written
- Proficiency with standard software applications (Excel, Word, PowerPoint), and familiarity with other web-based applications
- Ability to excel in a demanding, dynamic, and team-based working environment
Experience Requirements
We're looking for a candidate with the following experience and skills:
- 2 years of experience in customer service
- 2 years of experience working in a fast-paced office environment
- Exceptional data entry & accuracy skills
- Professional verbal & written communication skills
- Organized & motivated with excellent follow-through, multi-tasking, and problem-solving skills
- Proficiency in MS Office applications
- Ability to work independently while remaining an effective and efficient member of cross-functional teams
- Ability to analyze problems and develop processes to alleviate problems
What We Offer
As a valued member of our team, you'll enjoy a range of benefits, including:
- Competitive hourly rate: $20-22/hour
- Full-time schedule: Monday-Friday, 12pm-9pm
- Opportunity to work in a dynamic and inclusive organization
- Professional development and growth opportunities
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that celebrates individual differences and fosters growth, learning, and innovation.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job