Experienced LiveChat Customer Support Specialist – Empowering Job Seekers and Employers through Exceptional Service

About arenaflex

arenaflex is a leading economic development agency that empowers individuals, businesses, and communities to achieve prosperity in Kansas. As the state's lead economic development agency, arenaflex strives to create an environment for existing businesses to grow and foster an innovative, competitive landscape for new businesses. With a strong focus on partnerships and project successes, arenaflex has been recognized for its efforts, including being awarded Area Development Magazine's prestigious Gold Shovel award and named Site Selection Magazine's Best Business Climate in the West North Central region of the United States.

Job Summary

arenaflex is seeking a dedicated and proactive LiveChat Customer Support Specialist to join our team. As the first point of contact for users reaching out via live chat, you will provide timely, accurate, and helpful responses to ensure a seamless and positive experience for all customers using KANSASWORKS.com. Your primary goal will be to troubleshoot and resolve issues, assist with account-related tasks, and guide users in navigating the platform to meet their specific needs. By leveraging chat features such as transfers, shortcuts, and monitoring tools, you will enhance the efficiency of support while ensuring high-quality service.

Key Responsibilities

* Handle incoming live chat inquiries, ensuring timely and accurate responses.

• Adhere to established procedures to verify customer identity when assisting with KANSASWORKS.com accounts.
• Troubleshoot user issues, providing detailed and tailored solutions.
• Coordinate with chat shift partners to maintain coverage and manage break schedules.
• Provide support for account-related issues for both Job Seekers and Employers, including account reactivations, username retrieval, and password resets.
• Support customers in accessing online services and understanding of workforce information services.
• Assist customers in navigating job searches and postings.

Qualifications

* Minimum Qualifications: + 6 months of experience interacting with clients, customers, or the public in a social service, customer service, or problem-resolution setting. + (12 credit hours of coursework at the post-secondary level in social services, human services, or a related field may be substituted for 6 months of experience)

• Preferred Qualifications:

+ At least 6 months of knowledge of KANSASWORKS.com system and workforce information services or related experience. + (Related experience could be working with partner agencies with knowledge of employment services or other live chat experience.)

Skills and Competencies

* Excellent communication and problem-solving skills.

• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong customer service skills and ability to provide timely and accurate responses.
• Proficiency in using live chat software and other technical tools.
• Ability to work independently and as part of a team.
• Strong analytical and critical thinking skills.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role.

• Opportunities for career advancement and professional growth within the organization.
• Collaborative and dynamic work environment that encourages learning and development.
• Access to training and development resources, including online courses and workshops.

Work Environment and Company Culture

* arenaflex is committed to creating a welcoming and inclusive work environment that values diversity, equity, and inclusion.

• Collaborative and dynamic work environment that encourages teamwork and open communication.
• Flexible work arrangements, including remote work options.
• Recognition and rewards for outstanding performance and contributions to the organization.

Compensation, Perks, and Benefits

* Competitive hourly rate of $17.39.

• Comprehensive medical, mental, dental, vision, and additional coverage.
• Sick & Vacation leave.
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave.
• Paid State Holidays (designated by the Governor annually).
• Fitness Centers in select locations.
• Employee discounts with the STAR Program.
• Retirement and deferred compensation programs.

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, cover letter, and résumé to arenaflex by March 25, 2025. We look forward to hearing from you!

Contact Information

Name: Angie Krahe Email: [[email protected]](mailto:[email protected]) Phone: 785.291.3568 Mailing Address: 1000 SW Jackson; Suite 100, Topeka, KS 66612

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. Apply for this job