Experienced Part-Time Remote Customer Support Specialist – arenaflex

Job Summary:

Are you a customer support enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Part-Time Remote Customer Support Specialist. As a key member of our support team, you will play a vital role in providing top-notch assistance to our clients, ensuring their needs are met, and exceeding their expectations.

About arenaflex:

arenaflex is a leading provider of innovative solutions, dedicated to empowering individuals and organizations to reach their full potential. Our mission is to foster a culture of excellence, collaboration, and growth, where every team member feels valued, supported, and inspired to make a meaningful impact. As a remote employee, you will be part of a global community that values flexibility, work-life balance, and continuous learning.

Job Details:

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Duration:

Contract until January 24th (Temporary backfill)

Location:

Fully remote (must work EST hours - 9AM-5PM)

Pay Range:

$20-24/hr

• Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit Packages:

As an arenaflex employee, you will be eligible for comprehensive benefit packages, including:

• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA account options
• 401k retirement account access with employer matching
• Paid sick leave and/or other paid time off as provided by applicable law

Must-Haves:

* At least 1 year of client-facing customer support experience

• Microsoft Office, Excel, and other productivity tools
• Healthcare background/terminology experience
• Great communication and ability to multitask

Plusses:

* Bachelor's degree

• Zoho Desk experience

Day-to-Day Responsibilities:

As a Part-Time Remote Customer Support Specialist, your primary responsibilities will include:

Support Ticket Triage:

Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.

Account Access Updates:

Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.

Notification of Account Creation:

Welcome new users by sending outreach communications that include training materials and registration information.

• 98% of communication will be through email but will also be picking up phone to talk to clients

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Zoho Desk (Help Desk) Monitoring:

Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.

Upsell Additions:

Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).

Hand-Off Calls:

Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.

Skills and Competencies:

To succeed in this role, you will need:

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office, Excel, and other productivity tools
• Experience with Zoho Desk or similar help desk software
• Healthcare background/terminology experience

Career Growth Opportunities and Learning Benefits:

As an arenaflex employee, you will have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for career growth and advancement
• A dynamic and supportive work environment that fosters collaboration and innovation

Work Environment and Company Culture:

As a remote employee, you will be part of a global community that values flexibility, work-life balance, and continuous learning. arenaflex is committed to creating a culture of excellence, collaboration, and growth, where every team member feels valued, supported, and inspired to make a meaningful impact.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply Job! Apply for this job