Training & Enablement Lead, Nordstrom Platform & Data (Hybrid - Seattle, WA)

About the position Join us in a critical role shaping the future of Program Management at Nordstrom by building and scaling training and enablement capabilities for the Platform and Data (PND) Program Management team. We are seeking a leader who is passionate about developing the capabilities of Technical Program Managers (TPMs) and Program Manager Techs (PMTs) to elevate how we deliver business value through strong program management fundamentals. The Training & Enablement Lead will partner closely with the PND Program Management Director, senior program managers, and cross-functional leaders to design and deliver a scalable learning and development strategy. This role will focus on enhancing core program management competencies-especially in driving business outcomes, stakeholder engagement, and value realization-through structured learning programs, coaching, and knowledge-sharing mechanisms.

Responsibilities

• Develop the Training & Enablement Strategy: Build a comprehensive training strategy for TPMs and PMTs that advances their understanding of program management best practices beyond technical delivery.
• Design progressive learning journeys tailored to varying experience levels, including foundational, intermediate, and advanced capabilities in business-focused program management.
• Create and curate training content, tools, and resources that address key skill gaps (e.g., stakeholder management, risk management, benefit realization, cross-functional alignment).
• Deliver engaging, interactive training sessions using blended learning models (instructor-led, virtual, self-paced). Partner with Learning & Development as needed for broader alignment.
• Provide coaching support to TPMs and PMTs, with a focus on applying program management principles to real-world scenarios and business initiatives.
• Build toolkits, playbooks, templates, and reference guides that reinforce best practices and can be embedded into day-to-day work.
• Conduct capability assessments to identify learning needs across the TPM community and tailor interventions accordingly.
• Define KPIs and success metrics to evaluate the effectiveness of training initiatives and continuously improve offerings.
• Create channels for collecting feedback from participants and stakeholders to ensure learning solutions remain relevant and impactful.
• Collaborate with Engineering, Product, Change Management, and L&D teams to align learning efforts with enterprise goals.
• Foster a thriving community of program managers through forums, knowledge-sharing sessions, and continuous learning opportunities.
• Champion a learning culture focused on professional development, continuous improvement, and outcomes-oriented delivery.

Requirements

• Bachelor's degree in Business, Education, Organizational Development, Technology, or related field (Master's degree preferred).
• 7+ years of experience in program management, learning & development, or enablement roles, ideally within technology or transformation organizations.
• Deep knowledge of program and project management best practices (e.g., PMI, Agile, SAFe) with a focus on business value realization.
• Experience developing training materials and leading enablement initiatives for technical audiences.
• Strong facilitation, coaching, and instructional design capabilities.
• Ability to influence and partner across technical and business teams.
• Comfort with ambiguity and a growth mindset to build and iterate from the ground up.

Nice-to-haves

• Ability to translate capability gaps into structured, scalable training programs.
• Deep understanding of how program management drives outcomes, not just delivery.
• Clear and persuasive communication skills; able to engage technical and non-technical stakeholders.
• Experience coaching technical professionals and facilitating impactful learning sessions.
• Ability to work across a matrixed organization and build trust at all levels.
• Familiarity with learning effectiveness metrics and evaluation frameworks.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

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