Fraud Investigation Specialist I

As a Fraud Investigation Specialist I, you will investigate fraud cases, support complex, high-severity incidents, and play a proactive role in fraud prevention. You will analyze patterns, collaborate cross-functionally, and recommend policy and product improvements. You'll also participate in postmortem on major fraud events and help drive fraud awareness across the company. What We Do Our mission at Super Dispatch is to transform the world of vehicle shipping by becoming the leading platform for moving cars. For too long, the auto transport industry has been left without effective tools and instead given outdated processes and disconnected systems. The Super Dispatch platform is a one-stop-shop for everything Carriers and Shippers need to move cars faster, smarter, and easier. Backed by cutting edge technology and best-in-class software, Super Dispatch is the advanced auto transport experience taking carriers and shippers into the future. Who We Are Our diverse team is comprised of highly motivated professionals with a passion for solving big problems with technology. Our core values are built around learning, growing, evolving, and continuous experimentation. We believe and practice taking bold risks. We embrace failure as a lesson. We put our team first. We are committed to supporting each other and helping each other grow on this journey.

Responsibilities

Investigation & Analysis

• Conduct in-depth investigations into fraud allegations (e.g., stolen vehicles, double brokering, payment disputes, identity theft, load theft, suspicious account activity).
• Identify root causes such as unauthorized access, compromised accounts, unauthorized sub-brokering, or deliberate misuse of valid accounts.
• Collect, document, and preserve evidence in line with company procedures and applicable legal standards.
• Participate in post-mortems on high-impact cases and propose systemic improvements to reduce recurrence.

Fraud Prevention

• Monitor and investigate suspicious activity using internal tools, alerts, and reports.
• Provide recommendations to improve fraud-prevention controls, monitoring rules, and detection logic.
• Partner with Product, Trust & Safety, Compliance, and Support to strengthen anti-fraud protections and close process gaps.

Collaboration & Reporting

• Prepare clear, well-structured reports on fraud findings, case resolutions, and emerging patterns.
• Contribute to monthly/quarterly fraud metrics and leadership updates.
• Provide fraud-awareness training, guidance, and best practices to internal teams (Support, Sales, Customer Success, etc.).

Requirements

• 2+ years of experience in fraud investigation, compliance, risk management, or a similar role (experience in logistics, marketplaces, or fintech is a plus).
• Basic understanding of SQL (able to run simple queries and analyze data).
• Strong investigative, analytical, and critical-thinking skills, with attention to detail.
• Excellent communication skills (written and verbal), including the ability to explain complex fraud scenarios to non-technical stakeholders.

Preferred

• Experience with load boards, dispatch systems, or carrier/shipper operations.
• Knowledge of common fraud schemes in logistics, transportation, or payments.
• Relevant certification such as Certified Fraud Examiner (CFE) or similar (nice to have, not required).

What We Offer

• Unlimited Vacation (PTO)
• Fully remote/work from home role
• Gym membership/wellness stipend
• Opportunities for professional growth and development

Location Requirement: This position is only open to candidates located within the United States. Citizenship Requirement: Due to the nature of the work and applicable federal regulations, candidates must be U.S. citizens. Proof of U.S. citizenship will be required during the hiring process. Does this sound like you? We'd love to hear from you if so. Super Dispatch takes a market-based approach to pay, which may vary depending on your location. The pay scale salary or On-Target Earnings (OTE, for Sales roles) range for this position represents the low, middle, and high end of the salary or OTE range for this position based on all US locations. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Salary/OTE is just one component of our total rewards package. The pay scale or OTE ranges may be modified in the future. All regular full-time employees are also eligible for excellent Medical, Dental and Vision coverage with generous premium contributions for both employees and their families, the option of a Health Savings Account with Employer Match, Company paid disability and life insurance with opportunity to add additional coverage for you and your family. Super Dispatch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. As part of this policy and legal compliance, Super Dispatch will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. Super Dispatch will also accommodate a religious belief or practice (including religious dress and grooming practices, such as religious clothing or hairstyles) if the accommodation is reasonable and will not impose an undue hardship. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Super Dispatch, Inc. will comply with any and all applicable local, city, county, state and federal laws, regulations and orders now in effect or which may hereafter be enacted. Apply tot his job Apply To this Job