Experienced Director of Customer Success – Enterprise Account Management and Growth

At arenaflex, we're revolutionizing the way healthcare is delivered by providing specialized cardiometabolic care to individuals and organizations. Our innovative approach combines custom care plans, prescription medications, and expert guidance to help our members live healthier lives. As a Director of Customer Success, you'll play a pivotal role in shaping our customer success strategy and driving growth for our most strategic client relationships.

About arenaflex

arenaflex is a pioneering company in the field of cardiometabolic care, founded in 2021 by the team behind mySugr (acquired by Roche in 2017). With the backing of leading investors like Cigna Ventures, 7Wire Ventures, and Founders Fund, we're poised for rapid growth and expansion. Our mission is to create a new standard of care that prioritizes whole-body health and well-being.

What You'll Do

As a Director of Customer Success at arenaflex, you'll be responsible for leading initiatives that drive client satisfaction, retention, and growth. Your key responsibilities will include:

• Owning and nurturing relationships with high-value clients, acting as a strategic advisor and hands-on partner to drive customer success, retention, and business growth.
• Leading the implementation process for new enterprise clients, ensuring seamless onboarding, effective knowledge transfer, and alignment with client goals.
• Developing and executing strategies to increase customer retention, proactively reduce churn, and identify upsell and expansion opportunities.
• Partnering cross-functionally with Sales, Product, and Marketing to align customer feedback with business strategy, ensuring insights are translated into actionable improvements and growth initiatives.
• Analyzing client performance metrics, forecasting strategic trends, and delivering insights that drive engagement, retention, and revenue growth.
• Designing, implementing, and managing processes and dashboards to optimize customer success operations and provide actionable insights for continuous improvement.
• Proactively identifying opportunities to refine customer success and sales alignment processes, enhancing collaboration with internal teams and delivering added value to clients.
• Mentoring and developing Customer Success Managers, fostering a culture of continuous learning, accountability, and excellence.

What You'll Need

To succeed in this role, you'll need:

• Minimum Qualifications:

+ 5+ years of experience in Customer Success, Account Management, or a related client-facing role, with at least 2 years in a leadership or player/coach capacity. + Proven ability to manage key enterprise accounts, drive customer retention, and identify growth opportunities. + Experience in an early-stage startup or high-growth environment, with the ability to adapt quickly and thrive amidst change. + Strong strategic thinking and execution skills, balancing long-term initiatives with hands-on client management. + Exceptional communication and relationship-building skills, with comfort working closely with C-level stakeholders and cross-functional teams.

• Preferred Qualifications:

+ 7+ years of experience in Customer Success, with 3+ years in a leadership role. + Proven success in scaling Customer Success operations in a startup or growth-stage environment. + Digital health or B2B technology experience, particularly managing enterprise healthcare clients or partnerships. + Proficiency with Customer Success tools and platforms.

What You Can Expect at arenaflex

At arenaflex, you'll join a dynamic and collaborative team that's passionate about creating a new standard of care.

We offer

• Competitive benefits, including health, vision, and dental plans, along with a generous time-off policy.
• A flexible working model that allows employees outside the San Diego area to work remotely, while local team members have the option to work from our office.
• Opportunities for professional growth and development, with a focus on continuous learning and improvement.
• A commitment to diversity and inclusion, with a workforce that reflects our patients and creates a positive healthcare experience for them.

Our Commitment to Diversity and Inclusion

Obesity and diabetes disproportionately impact BIPOC (black, indigenous, and people of color) communities. We're committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign-born residents. If you're a motivated and experienced professional who's passionate about creating a new standard of care, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and help us revolutionize the way healthcare is delivered. Apply for this job