Experienced Data Entry Operator – Claims and Eligibility Processing

At arenaflex, we are dedicated to improving oral health through benefit plans, advocacy, and community support. As a leading dental plan administrator, we are part of the arenaflex Plans Association, which operates two of the largest dental networks in the nation. Our mission is to build healthy, smart, vibrant communities for all, and we amplify this mission by investing in initiatives that drive positive change. We are seeking an experienced Data Entry Operator to join our team in Farmington Hills, MI. As a Data Entry Operator at arenaflex, you will play a critical role in processing claims and updating file information to ensure accurate and timely payment. If you are detail-oriented, have excellent communication skills, and are passionate about delivering exceptional results, we encourage you to apply.

Position Description:

As a Data Entry Operator, you will be responsible for:

• Entering claims and/or eligibility records into the system to process claims and update/correct file information through telephone and/or written contact, using proper grammar, punctuation, etiquette, etc.
• Retrieving and reconciling information in files when claims are rejected by the system
• Determining whether inaccurate data should be updated, routed, or adjudicated
• Correcting and updating claim information entered through the optical scanning or data entry process
• Maintaining related departmental records and files
• Operating office equipment, including a personal computer, copier, fax machine, etc.

Minimum Requirements:

* Possess a high school diploma or equivalent

• One year of work experience in an office environment
• Ability to enter a minimum of 7,000 keystrokes per hour with 95% accuracy (6,650 correct keystrokes per hour)
• Successful completion of a data entry test sponsored by Human Resources within the past 12 months (test waived if candidate currently holds or has previously held a position which meets this requirement)

Essential Qualifications:

* Excellent communication and interpersonal skills

• Ability to work accurately and efficiently in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Ability to learn and adapt to new systems and processes

Preferred Qualifications:

* Experience in a data entry or claims processing environment

• Knowledge of dental insurance and claims processing procedures
• Certification in data entry or a related field
• Bilingual or multilingual skills

Skills and Competencies:

* Strong analytical and problem-solving skills

• Ability to work independently and as part of a team
• Excellent time management and prioritization skills
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills

Career Growth Opportunities and Learning Benefits:

At arenaflex, we believe in investing in our employees' growth and development. As a Data Entry Operator, you will have opportunities to:

• Develop your skills and knowledge in data entry and claims processing
• Participate in training and development programs to enhance your career prospects
• Collaborate with cross-functional teams to drive business results
• Contribute to the success of our mission to improve oral health and build healthy communities

Work Environment and Company Culture:

We are proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional results and making a positive impact on our communities. As a Data Entry Operator, you will be part of a collaborative and supportive team that is committed to excellence.

Compensation, Perks, and Benefits:

We offer a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Short- and long-term disability
• Life insurance
• 401(k) savings plans
• Flex spending accounts
• Tuition reimbursement or educational assistance
• Annual incentive compensation based on business goals
• Eight hours of paid volunteer time per year
• Access to an on-staff health coach and personal trainer
• Virtual lunchtime workouts hosted by the trainer and/or an on-site fitness center

Equal Employment Opportunity:

arenaflex is an Equal Opportunity Employer. We celebrate diverse thought, encourage innovation, and empower employees to take charge of their careers. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you are passionate about delivering exceptional results and making a positive impact on our communities, we encourage you to apply for this exciting opportunity. Apply for this job