Experienced Customer Technical Support Associate (All Levels) - Join arenaflex's Global Customer Success Team
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer Technical Support Associate, you'll play a vital role in delivering exceptional customer experiences and driving growth for our clients worldwide. If you're passionate about technology, customer-centricity, and continuous learning, we'd love to hear from you.
About arenaflex
arenaflex is a leading provider of innovative solutions for businesses of all sizes. Our cutting-edge products and services empower customers to maximize their benefits and achieve their goals. With a strong focus on customer success, we're committed to building long-term relationships with our clients and helping them thrive in today's fast-paced digital landscape.
Your Role
As a Customer Technical Support Associate, you'll be the first point of contact for our corporate customers worldwide. Your primary responsibility will be to provide technical support and resolve customer issues related to our products and services. You'll work closely with our internal teams to ensure seamless ticket resolution and customer satisfaction.
Key Responsibilities:
* Address customer inquiries and issues by following established guidelines and protocols, escalating more complex issues as needed
- Diagnose, troubleshoot, and provide technical support to resolve customer's issues related to the product or services via live chat
- Utilize internal tools to conduct technical walkthroughs and demos to assist customers in navigating and following instructions to solve the issue and use the product efficiently
- Document the case information & update the Product Knowledge base for both customers and internal teams
- Identify opportunities for upselling or cross-selling based on customer needs and goals
- Work flexible hours (UTC+7): Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM – 06:00 AM)
What We're Looking For:
* English: C1 level (CEFR) or equivalent to IELTS 7.0
- At least one of the following criteria:
+ A minimum of 1+ years' experience with Shopify, HTML & CSS, UI/UX, or experience with page builder products or similar tools in SaaS/E-commerce + This position is available for candidates working as product designers, web designers, web developers, etc. without customer support experience
- Good CS Mindset/Skillset: the ability to calm & handle customers in difficult/urgent/critical situations, prioritize different customer support level
- Excellent interpersonal skills and ability to develop relationships with all personality types
- Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation
What We Offer:
* Salary range: Negotiable
- Professional product and Customer Success skillset training
- Working directly with foreign customers and colleagues, leverage your Business English Communication skills
- Work remotely
- Collaborative and supportive environment
- Young and passionate colleagues
- Professional and creative office view
- Clear & Scientific Agile Framework on the whole company workflow & culture
- Deliver a top-notch customer experience which helps customers maximize their benefits
- Become an expert with in-depth knowledge of world-class products and services
- Own valuable customer relationships in one of the fastest thriving industries
Why You'll Love Working at arenaflex:
* Learn product-thinking and customer-centric mindset
- Collaborative and supportive environment
- Young and passionate colleagues
- Professional and creative office view
- Clear & Scientific Agile Framework on the whole company workflow & culture
- Deliver a top-notch customer experience which helps customers maximize their benefits
- Become an expert with in-depth knowledge of world-class products and services
- Own valuable customer relationships in one of the fastest thriving industries
How to Apply:
If you're passionate about delivering exceptional customer experiences and driving growth for our clients, we'd love to hear from you. Please submit your application through our website, and we'll be in touch soon. Apply Now! Apply for this job