Fractional COO (Full Time Role)
About the position Do you enjoy working with multiple clients at once? Do you like the idea of Fractional COO work but don't want the hassle of running a business? SMB Team is seeking an internal, FULL TIME HIRE who can serve as part of our team of Fractional COOs to our portfolio of law firm owner clients. The ideal candidate will have a strong understanding of operational management (preferably within the legal industry) and the ability to provide strategic insights and guidance to improve operational performance and support growth. This is an excellent opportunity for a seasoned operations professional looking to make a significant impact in a dynamic, fast-paced environment. Taking a consultative approach, our Fractional COO’s will help law firms get to the next level of the Lawyer Legacy Staircase by helping them build the team and processes necessary to allow them to have a self-managing firm. Our Fractional COO program improves law firm's processes, boosts team performance, and helps implement best practices to keep operations smooth and profitable. They assist with hiring, delegating, and managing employees. Additionally, they guide law firms on scaling their practice, managing projects, and achieving long-term goals, all without the high cost of a full-time COO. A key part of our program is mentorship, where our experienced COOs share their knowledge and skills, ensuring lasting improvements and continued growth for our law firms.
Responsibilities
- Work with multiple law firms as a COO on a fractional basis, anywhere from 5-17 hours per month per firm by being the right-hand to the leadership of the firm.
- Provide advice and strategy input for clients on all aspects of their business.
- Develop and streamline processes.
- Assist in establishing reports and KPIs.
- Be an accountability partner, mentor, and knowledge sharer for the firms you are working with.
- Communicate the service to potential clients through sales.
- As needed, present and assist at workshops, events, and weekly sessions.
Requirements
- 10+ years experience in a leadership role having managed at least 3 direct reports and a total of at least 10 team members.
- 3+ years experience working at a law firm or working directly with a law firm in a coaching, consulting or fractional capacity.
- Must have created and managed operations for a company doing at least $5M in annual revenue and have experience managing the budget of that company.
- Must have proficient level skills in Google and Microsoft programs.
- Must be highly organized, adaptable, and a self starter.
- Must have the ability to advise on strategy based on operations, technology, and financials.
- Must have excellent communication skills (verbal and written.)
- Skilled in sales.
- Must be able to think outside the box and be an excellent problem solver.
- Familiarity with CRMs, CMS, intake software, and accounting software.
- Ability to travel as needed to clients and for Quarterly Workshops.
Nice-to-haves
- EOS Integrator experience preferred.
Benefits
- An opportunity to be a part of the #1 Fastest Growing Legal Marketing & Coaching Company in the U.S.
- BENEFITS – We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.
- FLEXIBLE VACATION TIME - We encourage you to take time to recharge so you can be your best here at work.
- EDUCATION – Team member education and learning budget on courses, events and books.
- FUN – Company activities, outings, and retreats.
- INVESTMENTS – 401(k) with a 3% Match.
- WORK STYLE – WFH or come to the office. The choice is yours!
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