Experienced Voice of the Customer Lead, Product Manager – Enhancing Customer Insights and Experiences for arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that drive profitability and growth for our organization. As a key member of our Customer Experience group, the Voice of the Customer Lead, Product Manager will play a pivotal role in developing methodologies to collect and analyze customer feedback, both quantitatively and qualitatively, while tracking market trends to facilitate the development of profitable products. If you're passionate about understanding customer needs and driving business growth through customer-centric strategies, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading financial institution committed to providing innovative banking solutions that meet the evolving needs of our customers. With a strong focus on customer experience, we're constantly seeking ways to enhance our products and services to ensure that our customers receive the best possible experience. As a remote employee, you'll have the flexibility to work from anywhere, while being part of a dynamic team that's passionate about delivering exceptional results.

Key Responsibilities

As the Voice of the Customer Lead, Product Manager, you'll be responsible for:

• Collaborating on the Voice of the Customer (VOC) strategy for arenaflex, working closely with key stakeholders to ensure alignment with division goals.
• Building and maintaining the VOC program in partnership with key stakeholders to ensure alignment with division goals.
• Proactively offering improvements and development ideas for legacy VOC programs.
• Advocating for early engagement of the VOC Team in product/project development.
• Leading and managing VOC projects to track customer experience through all stages of the customer journey.
• Understanding customer journey touchpoints from the stakeholder perspective.
• Planning and designing new VOC programs and projects.
• Creating and managing project plans.
• Monitoring current and recurring project progress.
• Developing insightful reports and presentations that incorporate operational and financial data.

Requirements

To be successful in this role, you'll need:

• A Bachelor's Degree and 6 years of experience in Product Management, or a High School Diploma or GED and 10 years of experience in Product Management.
• Practical experience in Voice of the Customer (VOC), customer experience programs, and research methods.
• Hands-on, extensive experience with data analysis and data visualization using Excel (Access), SAS, Tableau, and/or other data analysis tools.
• Hands-on experience with survey software (Qualtrics experts preferred).
• Strong communication and presentation skills, including building proposals, project plans, business cases, and insightful reports.
• Strong analytical skills and drive for results.

Nice-to-Haves

While not required, the following skills and experiences would be beneficial:

• Multiple database experience (e.g., joining SQL databases, financial databases, building Tableau dashboards/design skills).
• Leading CX/VOC projects across various units in a matrix organization.

Benefits

As a full-time associate at arenaflex, you'll enjoy a comprehensive benefits program, including:

• Comprehensive benefits program for full-time associates (20+ hours).
• Customized offerings designed to support families.
• Variable incentives, bonuses, and other awards as outlined in the offer of employment.

What We Offer

At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a remote employee, you'll have the flexibility to work from anywhere, while being part of a team that's passionate about delivering exceptional results.

We offer

• A competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• Flexible work arrangements to suit your needs.
• A comprehensive training program to ensure your success.

How to Apply

If you're passionate about customer experience and driving business growth through customer-centric strategies, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job